Field Service Technician - Heavy Equipment

Holt CAT is looking for an experienced Heavy Equipment Field Service Technician for our Tyler, Texas location, which is located at 12218 State Highway 31 West Tyler, TX 75709. The Field Service Technician provides face-to-face customer service at an off-site location and is responsible for performing troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. Caterpillar Machine repair experience is required, must have a valid driver license and a clean driving record. Must under go a DOT Physical. A sign on bonus is available for those qualified.

Essential Functions:

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs moderate repairs and troubleshooting offsite with minimal supervision
• Must be able to troubleshoot and diagnoses of equipment malfunctions and failures
• Removes and installs parts, disassembles and assembles basic to complex components
• Tests and verifies proper operation of all repairs
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re-work standards
• Works overtime as required by workload and customers' needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of safe work procedures and practices
• Moderate to advance knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Moderate to advance knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
  
  
  
  • Must be familiar with CAT ET and CAT SiS 2.0
  
  
  
  
• Exceptional skills in customer service
• Moderate to advanced diagnostic and troubleshooting skills
• Must have knowledge of Tier 4 DEF Systems
• Must have Air Conditioning test, troubleshoot, diagnose, repair and replace experience.
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time-constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education and Experience:

• More than 3 years of heavy equipment experience required
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred
• Must be familiar with computer diagnostic software

Travel:

• Travel required with possibility of overnight stays

Additional Requirements:

• Valid Driver's license required
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs