Welcome Desk Greeter (Temporary Opportunity)

SUMMARY:
This temporary opportunity provides support to the welcome desk, event support and other daily headquarter operational needs. Provides coverage for the main desk and greets all visitors who enter the building, assisting as needed. Performs clerical support for other departments as needed including confidential administrative and operational tasks.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

1. Provides excellent customer service to all employees and visitors to the property.
2. Serves as first point of security for the main entrance, granting visitors access to the building.
3. Greets all visitors to the facility, and maintains a log book which visitors are required to sign in to upon entering the building.
4. Assigns badges to visitors to be worn while in the building and logs badge numbers.
5. Contacts the appropriate employee who the visitor wishes to see.
6. Answers and redirects incoming calls as necessary.
7. Maintains schedule of meetings, conferences, and events being held throughout the building.
8. Performs minor housekeeping functions at the reception desk and lobby area and other areas as requested, in an effort to
9. maintain a tidy appearance.
10. Accepts or redirects incoming mail or deliveries as needed.
11. Assists with any employee or public safety incidents, including medical, fires, evacuations, or other facility related events.
12. Provides off-hours coverage of security line.
13. Troubleshoots and appropriately escalates issues as required.
14. Performs other related duties as required.

QUALIFICATIONS:
EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

• Minimum of HS diploma or equivalent
• Valid Massachusetts Driver's License required

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum of six month customer service or administrative support experience in a professional setting.
• Ability to multi-task on competing priorities and tracking assignments, while maintaining attention to detail and meeting established deadlines.
• Requires the ability to exercise discretion, judgment and initiative.
• Ability to be flexible and poised in a work environment of changing priorities.
• Must demonstrate initiative, good problem-solving abilities, and excellent communication and organizational skills. Must be able to manage confidential/sensitive information and/or circumstances in an appropriate and professional manner.

• Proficiency in using Microsoft Office software suite, including Word, Excel, PowerPoint, Outlook, Access etc.
• Demonstrated proficiency utilizing technology and interest in continuously expanding this knowledge and adapting to new technological advances.

COMPETENCIES:

• Must have cyber security awareness to protect the digital environment, the Bank, and customers.
• Technology savvy
• Customer service