Sr. Manager, Technology Shared Services

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

About the Role

The Senior Manager of Technology Shared Services will bring standardization and efficiency to Technology documentation, intake, procurement, and tool strategy. This role will be responsible for delivering critical Technology initiatives that will drive efficiencies across the BetMGM business landscape to support business objectives. The Senior Manager of Technology Shared Services will be a catalyst for changes in ways of working by promoting collaboration, documentation, and communication with internal Technology teams and cross-functionally. This role will be responsible for promoting standardized documentation, prioritizing and assigning Technology Shared Services requests, coordinating the implementation and maintenance of a Technology knowledge-based solution and documentation procedures, aligning with various Technology leaders on the Technology budget, maintaining vendor relationships with enterprise tool providers, and collaborating with stakeholders to produce required Technology documentation and communications. This role will also be responsible for collecting the Technology Shared Services teams' updates and presenting key project highlights to the Technology department and BetMGM Executive team in addition to leveraging real-time dashboards and metrics.

Responsibilities

• Provide leadership to the Technology Shared Services team by prioritizing and assigning IT initiatives and tasks, and providing support and guidance throughout initiatives
• Serve as the acting department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates to senior leadership, and managing team members, when needed
• Serve as the first point of escalation for initiative roadblocks and/or risks
• Work with the Director of Technology Strategy and Transformation to understand the strategic needs of the business and Technology department and incorporate them into the Technology Shared Services priorities
• Review and finalize work products such as user guides, business communications, and process documents to ensure quality standards are adhered to
• Manage relationships with key Technology vendors by ensuring contacts and agreements are up to date, optimizing pricing, and escalating billing inquiries
• Optimize tool rollouts by developing and/or coordinating rollout communications and training material to relevant stakeholders
• Maintain enterprise tools and Technology knowledge bases by meeting with stakeholders regularly to ensure tool configuration is continually aligned with business strategy
• Provide direct line management to several functions by setting performance objectives and providing guidance and coaching to ensure set objectives are met
• Leverage data to create KPIs and dashboards to increase business visibility into overall Technology department performance and IT project performances

Qualifications

• Bachelor's or advanced degree in business preferred, but not required
• 5+ years of experience managing a team in a fast-paced environment
• Experience working in an IT Procurement function
• Ability to inspire via superior communication & interpersonal skills are required, experience communicating and interacting with executive teams is preferred
• Demonstrated ability to deliver within provided timelines by scoping initiatives and developing and maintaining a comprehensive project schedule
• Proven leadership experience, especially in building, leading, and motivating mid-size teams
• Expertise and demonstrated success in resource optimization and reporting
• Experience rolling out enhancements to enterprise tools that promote workflow efficiencies
• Ability to successfully work across cultures and locations, driving team cohesion and effectiveness
• Demonstrated ability to successfully partner with a wide range of stakeholders including vendors, regulators, partners, and third parties
• Experience using tools such as Smartsheet, Microsoft Project, Service Now, Trello, etc. to optimize team efficiency
• Experience working alongside global stakeholders
• Experience in gaming, hospitality, retail, or similar industry preferred
• PMP certification is desired, but not required

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.

Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.

Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.

Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.