Consult Coordinator

The Pathology Department is seeking a Consult Coordinator to perform duties related to and including accessioning second opinion and confirming consult cases. Correctly identifies, obtains and enters patient demographics, clinical impression, and insurance billing information. Interaction involves consult coordinators, pathologists, pathology assistants/residents, laboratory technicians, medical transcriptionists, administrative assistants, medical records/surgical pathology archivists, couriers, clinicians and patients. Work cooperatively and successfully in a team environment. Carries out responsibilities in a timely fashion, providing a high level of customer service and performing tasks accurately. Knows and understands policies, work rules and procedures.

Specific Duties and Responsibilities

• Receive and set up consult cases, makes sure that slides/blocks and paperwork match.
• Checks for/obtains billing information.
• Accurately accession second opinion consult cases and register patient demographic information.
• Print labels and place them on slides and/or paraffin blocks. Enter pathology materials that were ordered for special/immunohistochemical stains. Monitor and file tissue blocks and unstained slides.
• Answers telephone, provides superior customer service and follow-up on requests, questions or concerns while adhering to policies, work rules and Johns Hopkins standards for service excellence.

• Mail reports. Enter data in Epic Beaker, Federal Express Shipping system and package slides for return to institution.

• Utilize established procedures to recognize discrepancies in patient medical records and report corrective action to Administrative Supervisor.

• Transport slides/materials within the Consult Office to the Weinberg Pathology Lab.

Special Knowledge, Skills, and Abilities

• Extensive knowledge of pathology medical terminology, insurance and billing practices, anatomy, diagnoses, and operational procedures.
• Knowledge of computers, data entry, fax machine, photo-copy machine and other general office equipment.
• Analytical ability to work with numbers and accuracy are essential.
• Communication and interpersonal skills to interact with patients, clinicians and other staff; ability to work independently.
• Prioritize work and handle detail information under tight deadlines.
• Understand implications of correct entries and effect on patient diagnoses and billing.
• Familiar with web-based applications and can easily develop skills on new systems.
• Maintain cooperative working relationships within a confined area.

Specific Physical Requirements

• While performing the duties of this job, the employee may remain in a stationary position (sitting) up to 60% of the time and standing/walking at 40%. Occasionally required to traverse throughout the laboratory or to retrieve equipment, supplies, or specimens from other locations on campus. The employee is required to operate computer keyboard, laboratory instruments, and small laboratory tools such as pipettes, cutting instruments, glass tubes, dishes, and/or slides. Constantly repositions self to perform duties at laboratory workstations, gathering specimens, and loading equipment.
• The employee is required to operate a computer, phone, printer, scanner, and label printer. Also required to handle pathology glass slides and paraffin blocks.
• Prolonged vision requirements including viewing computer screen, paper reports/documents charts and results. Visual acuity is required to distinguish fine gradation of color or structure and closely examine specimens (including via a microscope) for laboratory positions.
• Position is in an administrative office with frequent visits to the pathology lab throughout the workday where exposure to toxins and infectious agents exist, but potential for personal injury or harm is minimized if established safety and health precautions are followed for assigned work areas. Must refer to and are expected to comply with procedure manuals, follow proper laboratory protocols and safety policy/procedures, and be familiar with material data safety sheets in assigned work areas. Able to read and understand all Health, Safety and Environment (HSE) guidelines applicable to assigned work area. Working in laboratory where there may be discomforts due to odors, noise, temperature fluctuations, and working around lab equipment. Research areas may include animal, human, human products, DNA, and radiation protocols. Clinical Research and patient care duties may require direct interaction with patients at all levels of health or illness; including those noted with precautions/contagious symptoms or disease. Use of personal protective equipment may be advised or required.
• May transport equipment and supplies usually less than 40 pounds from one area to another including laboratory supplies or luggage. May be required to lift and/or move up to 50 pounds with proper training, or precautions/lifting aides. In some areas, workspace is limited.
• While most of our positions require on-site presence; where positions are approved for alternate work locations (remote work) - specific expectations will be outlined and documented; and the safety of work environment, security of work information, and productivity measures are regularly reviewed with employees and subject to on-going approval by management. Staff should be aware of and report other remote work implications and requirements that may impact them or the organization.
• Staff may be required to complete annual competency review, and must ensure compliance with Johns Hopkins Policy, Laboratory Policy & Procedure, Health, Safety & Environment regulations, and all applicable privacy & confidentiality laws/practices. Annual training and testing requirements.
• Some areas maintain 24/7 operations and may require rotating shifts, evening, overnight, weekend, or holiday schedules. Some areas require on-call duties. Where designated positions are clinical or required attendance. In the event of a declared emergency, including but not limited to weather events, major disasters, or community unrest/events - staff may be required to report to work and/or remain at work.

• High School diploma or equivalent required.
• Experience in a medical office environment or equivalent experience.

• Bachelor's Degree preferred.
• Successful completion of a Medical Terminology Training course preferred.

Classified Title: Consult Coordinator
Role/Level/Range: ATO 37.5/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($44,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday. 8:00am-4:30pm
FLSA Status:Non-Exempt
Location:School of Medicine Campus
Department name: SOM Pat Surgical Pathology
Personnel area: School of Medicine