Manager Customer Account - Walmart eCAM/Strategy

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If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

The Customer Account Manager, eCommerce drives sales performance, market share, and brand representation/discoverability for Walmart e-commerce channels. This role is accountable for knowing Walmart's ecommerce strategy, operations, and customers deeply in order to create and execute effective strategies and educate the internal organization. This role owns the relationship with merchants on dot com and online grocery pick up channels and is responsible for the creation and execution of an annual joint business plan, data access/KPI-tracking, sharing and translating category insights into actionable plans, and addressing all retailer specific requests/requirements.

Location:Rogers, Arkansas

Responsibilities:

• Own & develop strong relationships with Walmart merchants and address all retailer specific requests/requirements
• Own, manage and executed paid search on Walmart.com in collaboration with agency partners, WMC and digital strategist including developing strategies and tactics to drive market share growth, e-penetration and positive ROI while effectively managing search budget management with accuracy for assigned brands.
• Own, manage, execute and maintain Walmart Content Quality Scores
• Educate relevant cross-functional members of Nestle USA (NUSA) organization on key aspects of Walmart's ecommerce strategy, business and needs
• Understand Walmart's ecommerce strategies/roadmaps, organization, operations, shoppers, capabilities and best practices
• Understand key retailer requirements for strategic partnerships, socialize with internal organization and develop plan to attain
• Identify relevant KPIs, secure necessary data to measure, track and report out to key stake holders accordingly
• Create and execute annual joint business plans (includes partnering with operations/supply chain/nance as necessary to enable key plan elements)
• Identify and execute relevant test and learn plans to improve business performance, internal learnings and capabilities
• Drive category and NUSA sales growth, markets share & brand representation online
• Translate category roadmaps and CAPs into actionable plans for assigned retailers
• Develop and execute strategies and plans to meet assigned sales and market share goals
• Monitor and improve brand distribution, representation and discoverability at Walmart and Sam's Club for assigned brands.
• Collaborate with brand teams, customer account managers, digital strategists and shopper marketing on key programs
• Develop strong understanding of various retailer programs' ROI
• Allocate and manage assigned trade and retail media budget to include maintenance in internal reporting tool and reconciling financial records to ensure accuracy
• Provide accurate and timely sales forecasts and conduct regular business reviews
• Lead and support digital growth initiatives for long range planning and innovation meetings for assigned brands and customers.

Requirements:

• 3+ years experience in eCommerce Account Management and/or vendor management experience at a leading retailer responsible for driving online sales for the retailer either in a buying, merchandising or marketing capacity Bachelor's degree
• Walmart Paid Search and Organic Search including Content Quality Score experience preferred
• Paid Search agency management experience preferred
• Ability to manage media budget with accuracy and precision while driving positive ROI
• Strong relationship building capabilities, retailer negotiations, and creating and executing joint business plans with retailers
• Ability to communicate and translate retailer requests & insights to internal stakeholders and develop actions plans
• Proven experience building annual plans, forecasts, analyzing retail programs and managing budgets
• Able to adapt to rapidly changing environment and initiate new processes/ideas to address opportunities
• Strong understanding of retailer buying, merchandising and marketing strategies; able to translate insights into relevant action plans to grow the business
• Able to handle tough negotiations with retailers while building a strong connections and partnership with them
• Able to speak to all levels of organization, craft cohesive and compelling stories/business cases to engage and win over stakeholders
• Ability to identify and consistently track key metrics, identify key opportunities and issues and develop/execute plans to address
• Digital and Mobile platform savviness

Job ID:337014

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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