Human Resources Service Center Representative

Park Nicollet is looking to hire a Human Resources Service Center Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

POSITION SUMMARY STATEMENT:

To provide a single point of contact within Park Nicollet Human Resources Department where Park Nicollet team members and leaders can obtain prompt and accurate information about Human Resources products and services and to assist in the development and maintenance of the Service Center systems, metrics and processes.

The HR Service Center Representative provides services in support of the 1.) Maintenance and data entry of employee and organizational data in various Human Resources systems; 2.) Call center activities that include self-service assistance and personal 1:1 assistance regarding HR programs and HR Services platforms. 3.) Benefits and compensation administrative activities.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  
  
  
  • 2 years of experience in a Human Resources field or Associates degree and 1 year of experience that equipped the candidate with a detailed knowledge of standard HR products, services and policies/procedures.
  • Three years of work experience in customer service
  • An equivalent combination of education and experience
  
  
• Licensure/ Registration/ Certification:
  
  
  
  • NA
  
  
• Knowledge, Skills, and Abilities:
  
  
  
  • Experience with laptop/desktop computers including MS Office (e.g., Outlook, Word, Excel)
  • Strong verbal and written communication skills that facilitate teamwork and collaboration.
  • Able to independently establish work priorities.
  • Attention to detail and a high level of accuracy.
  • Excellent customer service skills.
  • Experience with handling and maintaining confidential information.
  • (add) Ability to quickly learn new skills in different technology systems
  • Ability to work in a fast-paced continuously changing environment.
  • Strong analytical skills.
  • High degree of initiative, ability to plan and follow through.
  • Experience with HR workforce management systems including personnel records management, timekeeping, compensation and benefits administration, recruitment, performance management, etc.
  • Fax/Telephone