Area League Manager (Montgomery County)

About Us

USTA Mid-Atlantic Foundation, one of 17 sections of the United States Tennis Association, is a 501(c)3 not-for-profit organization that serves around 32,000 members in the District of Columbia, Maryland, Virginia, and eastern and southern West Virginia. USTA Mid-Atlantic is committed to offering quality recreational and competitive programs for people of all ages and abilities. We aim to grow tennis in the Mid-Atlantic by creating accessible and inclusive opportunities that enrich ALL lives - physically, emotionally, and socially - by connecting all generations with the lifetime sport of tennis. Our vision is tennis for EVERY community.

Be a part of our Award Winning Team: #1 Best NonProfit to Work for 2021, 2022 & 2023 & NVFS CARE Award Winner for 2018, 2019, 2020, 2021, 2022, 2023 & 2024

Mission

USTA Mid-Atlantic Foundation is seeking a full-time Area League Manager to create, implement, and grow Adult Tennis League Programs for our Montgomery County league area.

This position reports directly to the Sr. Manager of USTA Leagues (MD/DC) and works collaboratively with other team members and departments. The Area League Manager will serve as a key member of the USTA Mid-Atlantic Foundation Programs & Services team to help grow the game of tennis and support the organization's mission.

Responsibilities

League Program Administration

Develops, sets up, and schedules USTA tennis Leagues for each season for assigned areas.

• Builds relationships with new and existing facilities in the League area and collaborates with facility managers for League program needs.

• Recruits and trains local captains, players and volunteers.

• Provides customer service for all local adult tennis leagues by assisting facilities, players, captains, volunteers and teams. Answers calls, texts, and emails in a timely manner.

• Identifies opportunities to create/facilitate new League offerings within the League area.

• Identifies areas of improvement to current delivery of the League program within the area(s) through player & captain feedback and surveys.

• Advises and maintains budgets by tracking and projecting monthly revenue and expenses and adhering to guidelines.

• Monitors and tracks local participation and player & captain growth and retention, providing up-to-date accurate data entry.

Education & Marketing

• Promotes League programs in designated communities to ensure program development, growth, and success.

• Facilitates and/or attends educational meetings and presents to potential players, community members, teaching professionals, facilities, and other tennis providers to promote the adult League program.

• Facilitates and/or attends meetings or events related to USTA League play in the community.

• Assists League Team with education and initiatives around player retention and captain recognition, to include creating and/or leading webinars, how to videos, newsletters, etc.

• Markets and recruits teams for upcoming seasons and collaborates with the marketing team on League marketing efforts.

• Provides program communication to volunteers, facilities, captains, and players.

Onsite Event Management

• Act as Tournament Director and/or Tournament Manager at assigned League Championships, up to 4-6 weekends per year, to include but not limited to:

• Physical set-up of site(s):

• Locate/organize supplies - tournament box, tables, tents, balls, etc.
• Hang banners, organize captains/players gifts

• Coordinate tasks using tournament management system, to include but not limited to:

• Send Lineup cards
• Validate submitted lineups
• Send reminders, notices & court assignments
• Distribute event survey

• Communicate and resolve challenges with facility, Officials and players/captains

• Monitor and respond to emails in Tournament Hotline & League Championships account, where applicable.

• Monitor weather along with Official and communicate adjustments

• Present awards to event champions and finalists.

Requirements - What are we looking for?

• Mission and culture contributor: First and foremost - someone committed to the mission and vision of the USTA Mid-Atlantic Foundation.

• Above-and-beyond initiative: Someone who is self-motivated, action-oriented, and resourceful in accomplishing their work. Someone who will be flexible, comfortable with rapid change, and is meticulous about follow through. Someone who thinks ahead and is proactive in their approach to their work.
• Excellent communicator: Someone who excels at and loves keeping everyone informed in a concise, clear, and compelling manner. This includes exceptional written and verbal communication, as well as the confidence to engage with individuals face-to-face, especially when providing or receiving feedback. Strong communication is key to fostering collaboration, ensuring alignment, and driving success in this role.
• Technology enthusiast : Someone who embraces mastering new systems and enjoys using technology and innovation to increase productivity.
• Strong entrepreneurial and problem-solving spirit: Someone who doesn't spend time thinking about what they can't do, but instead asks themselves "why can't I?" You get excited by the idea of aggressive challenges and big goals. You want to push the boundaries of what is possible. You make calculated moves when acting on your ideas and can stay agile and adapt in a setting of ambiguity.
• Exceptional organizational skills and follow-up: Someone who has a great foundation of methodical, personal organization that gives them the confidence to reach deadlines and achieve outcomes even when there are numerous other "priorities". Must be able to handle multiple, concurrent tasks and assignments in an effective manner.
• A teammate and collaborator: Beyond individual contributions, someone that has experience and enjoys brainstorming and working with others. Someone who respects and embraces the diversity that each individual provides to the organization.

Minimum Qualifications:

• High school diploma or equivalent required.
• 1 - 2 years of program management experience required .
• 1 - 2 years of customer service experience required, preferably in a fast-paced team-oriented environment.
• 1 - 2 years of related nonprofit, industry or recreation/sports management preferred.
• Proficient with Google Suite, to include G-Mail, Google Sheets, Google Docs, Google Slides, Google Drive preferred.
• Experience with program management or registration software preferred.
• Must possess and maintain a valid driver license and a record that meets our company's insurance standards.
• Should be able to travel frequently within the assigned area and have reliable transportation.
• Must be able to professionally handle sensitive information and maintain confidentiality.
• Must be able to learn quickly and handle multiple, concurrent tasks and assignments in an effective manner.
• Physical Requirements of the Job: Spend frequent time making repetitive motions; spend frequent time sitting, standing and walking; spend frequent time using your hands to handle, reach, control, or feel objects, tools, or controls. Lifting up to 25lbs with or without assistance.

If this is a role that excites you, please apply. We look forward to learning more about you and the unique experiences you would bring to this role.

Area League Manager (MD/DC) FAQs

• Who will the Area League Manager be working with? The Area League Manager will be reporting to Tim Smith, Sr. Manager of USTA Leagues (MD/DC). This position will work closely with other members of the League Team as well as other departments, such as Marketing & Communications.
• Is your team currently remote? Will this stay remote long term? We do have an office in Herndon VA; however, we are operating remotely for the most part. This role can be based anywhere in the Mid-Atlantic region of MD, DC, VA & WV area. This person would need to travel for the job as follows:
• To meet facility managers and do facility visits in the area of responsibility.
• To host periodic League Captain meetings in the assigned area of responsiblity.
• To manage onsite championship events 4-6 times a year (this would normally be for four days - Thursday, Friday, Saturday, and Sunday).
• To attend sectional or national meetings/conferences/workshops as assigned.
• This person will need to attend all in-person staff retreat meetings as required. We typically have two staff meetings per year.

• What is USTA Mid-Atlantic's approach to a diverse and equitable workforce? We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work and where everyone's voice is heard. You can read our diversity statement below, but we want to take it a step further because creating a diverse and equitable workforce and workplace culture goes beyond a diversity statement in a job posting. We will continue the journey to educate, foster, cultivate, and preserve a culture of diversity, equity, and inclusion within the organization and beyond.

• What does the hiring process consist of? The first step is to APPLY!
• Apply - We will be accepting applications Monday, February 17, 2025 through Monday, March 3, 2025. This may be extended depending on the number of applicants we receive.
• Initial Interviews will be scheduled with the Sr.Director, Talent Acquisition & Talent Acquisition Specialist. Initial Interviews are typically 30-45 minutes.
• Second Interviews will be scheduled with the Sr. Manager of Adult Leagues (MD/DC), if selected based on the phone interview. This interview is typically 1 hour in length.
• Final Interviews may be scheduled with the CEO, Sr. Director, Programs & Services and HR Manager for final selection. This interview is typically 30 minutes in length.
• Final Offer will be made by HR. If an offer is accepted, new hire paperwork and background check instructions will be sent electronically to the candidate for completion. Start date will be determined by mutual agreement and orientation will be scheduled once background check results are received.
• Expected Start Date: This entire process from the date the posting ends to date an offer is made can take up to 3 - 6 weeks. Expected start date is between Monday, March 3, 2025 - March 10, 2025.

• How much does this position pay? How many hours is considered FT? This position is non-exempt and paid between $26.00 to $28.00 per hour. Compensation is commensurate with experience. Bonus eligibility is determined annually. Full-time employees regularly work 35 - 40 hours per week.

• If you have a question that is not listed here, what can you do? Feel free to fill out this Job Posting Questionnaire Form and we will get back to you as soon as possible.

Benefits

Most benefits are effective on the first day of employment. Below is a list of current benefit offerings highlights.