McIntire Classroom Support Technician

The Classroom Support Technician is a vital part of McIntire's IT Operations team. The position is primarily responsible for supporting and maintaining the school's classroom and conference room audio-video technology and providing a high level of support for all end users. This position will also support McIntire Zoom and cloud recording applications and provide in-person support for evening and weekend events as needed. The Classroom Support Technician will work directly with faculty, staff, and students.

Job duties include:

1. Support classroom technology

• Troubleshoot hardware and software issues for faculty, staff and students

• Provide routine maintenance and troubleshooting classroom equipment such as projectors, touchscreen controllers, wired and wireless video connections, video conferencing/recording systems, and document cameras

• Update and maintain AV equipment with guidance from the MAVS manager, utilizing in-person and remote management solutions

2. Support Zoom sessions for hybrid meetings and recording

3. Support A/V needs for special events, which may require evening or weekend work.

4. Assist in basic editing and publishing of multimedia content

5. Special projects as necessary, including installation of classroom AV hardware

6. Contribute to a robust documentation system consisting of:

• Logging all support tickets

• Issue tracking and resolutions

• Process documentation

7. Carry out all of the above with professionalism and a "white glove" approach to service

Minimum Requirements
Education: High School degree or equivalent required. Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline preferred.
Experience: At least one year of experience. Relevant experience may be considered in lieu of a degree.

Preferred Qualifications

Education: Bachelor's or Associate's degree in Computer Science, MIS, Computer Engineering or related discipline.
Experience: 3 years working experience in IT/AV support.

Anticipated Salary: $50,000-$65,000 depending on qualifications and experience. This is an Exempt level, benefited position. For more information on the benefits at UVA, visit hr.virginia.edu/benefits.

For questions about the application process, please contact Karon Harrington, Academic Recruiter, at fak3ph@virginia.edu. For questions about the position, contact Erik Pearson at ejp7s@virginia.edu.

For more information about UVA and the Charlottesville community please see Charlottesville & Beyond and Embark Central Virginia.

Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Frequent walking will be required to support users across the School's four-building complex, responding quickly to urgent support requests.Physical maintenance of equipment may require crouching under a table, climbing a ladder for access, or mounting/removing large flatscreen monitors on a wall. This role will be required to work with low-voltage electrical power. The ability to lift and carry equipment weighing up to 50 pounds is required.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.