Customer Service Representative

Staffmark is hiring a Customer Service Representative in Charleston, SC, for a public water and wastewater utility company. Read on to learn more on how to apply today!

Pay: $19.00/hr

Shift: 1st shift, Monday-Friday, 8 am to 5 pm

As a Customer Service Representative, you will handle daily customer interactions, assisting by phone or in person. You will be responsible for managing transactions, researching account details, and explaining account information. You will also perform key duties in the Branch Office, Call Center, and Accounts Administration.

Essential Functions:

• Handle customer service tasks in the Branch Office, Call Center, and Accounts Administration.
• Provide accurate, timely information to customers via phone or in person.
• Process orders and changes according to department policies.
• Address customer concerns, including irate customers, professionally.
• Record customer transactions and provide research on billing/account inquiries.
• Offer details on policies, rates, fees, and procedures.
• Collaborate with teams to resolve service requests.
• Adhere to all CWS policies and procedures.
• Represent Customer Service in meetings and manage projects.
• Work with the Credit Coordinator on disputed credit claims.
• Cross-train in different customer service areas and substitute for a supervisor when needed.
• Perform other duties as assigned.

Requirements:

• Occasional lifting up to 20 lbs. (over 50 lbs. requires a two-person team).
• Proficient with office equipment (computers, phones, calculators, copiers).
• Strong communication and record-keeping skills.
• Ability to work independently and with a team.
• Previous call center experience preferred.
• Associate degree or 1 year related experience (or 4 years combined experience).
• High school diploma or GED preferred.

The services you offer are not without uplifting benefits to show our appreciation for your time and energy! Payday every single Friday by direct deposit or pay card. You will have access to a dedicated local team that cares about your success and is here to support you every step of the way. Don't forget about our employee discounts and referral bonus potential. We offer medical, dental, vision, and 401K options to suit you and your family's needs.

Interested? Click "Apply Now" to connect with a dedicated recruiter who will help you with this exciting opportunity!

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.