ELECTRONIC SECURITY SYSTEMS SPECIALIST 1* - 02252025-65818

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, BLEDSOE COUNTY CORRECTIONAL COMPLEX, BLEDSOE COUNTY

A pre-employment drug screen is required for this position, and a Motor Vehicle Records screening will be conducted prior to employment.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and three years of experience in one or a combination of the following: design or repair of industrial electronics; installation/maintenance of low voltage alarms and camera systems; maintenance of computer and server hardware, desktop and server operating systems, network hardware devices or wireless network devices; or repair of other related system operations problems for computer or security electronic system hardware and operating systems.

Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in information technology, electronics, or other closely related field may substitute for the required bachelor's degree.

Substitution of Education for Experience: Graduate coursework in information technology, electronics, or other closely related field may substitute for up to one year of the required experience (twenty-four graduate semester hours or a master's degree is equivalent to one year of experience).

Substitution of Experience for the Specific Associates Degree: Experience in any of the following areas may substitute for the required associate's degree on a year-for-year basis to a maximum substitution of two years: design or repair of industrial electronics; installation/maintenance of low voltage alarms and camera systems; maintenance of computer and server hardware, desktop and server operating systems, network hardware devices or wireless network devices; or repair of other related system operations problems for computer or security electronic system hardware and operating systems.

Necessary Special Qualifications: Applicants for this class must possess a valid motor vehicle operator's license at the time of appointment.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under general supervision, performs electronic security systems support work of average difficulty; and performs related work as required.

Distinguishing Features: An employee in this class provides first level technical support for fence detection, electronic security and video systems, and computer-related hardware. This class differs from the Information Systems Associate, in that an incumbent of the latter functions in an entry level capacity. This class differs from Electronic Security Systems Specialist 2 in that an incumbent of the later performs lead/second level support, including handling escalated issues, and functions as an assistant regional supervisor.

Responsibilities

Repairing and Maintaining Electronic Equipment:

1. Performs technical maintenance, preventive maintenance, and repair of fence detection, electronic security, video systems, and computer-related hardware.
2. Repairs and maintains computer and electronic security equipment by assembling/disassembling and identifying and replacing errant components.

Making Decisions and Solving Problems:

1. Simulates and reproduces error conditions using test benches (set up to duplicate system conditions in the field) to diagnose and resolve system issues in both computer and electronic security systems.
2. Resolves operational problems by applying existing system utilities or vendor enhancements (e.g., software upgrades, operating system code corrections, or memory modifications).

Thinking Creatively:

1. May fabricate programmable logic controllers (PLCs) and other devices for door control, video control, intercom, panic buttons and other electronic security systems, into a security electronic rack/cabinet.

Communicating with Persons Outside Organization:

1. Communicates effectively with Strategic Technology Services (STS), outside vendors and/or external customers to share/exchange information relevant to status, timelines, expectations, and other pertinent information for work-related projects and events.

Analyzing Data or Information:

1. Analyzes data from various logs (including, but not limited to, system logs, user account logs, and internet cache) to determine and help resolve issues.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:

1. Maintains problem management database by creating, reviewing, and updating agency/customer records (including customer information, tracking number and other sensitive tracking information) and by documenting calls from Integrated Helpdesk and incident information/resolution.

Processing Information:

1. Enters location/assignment information into a spreadsheet to track security equipment.

Inspecting Equipment, Structures, or Material:

1. Using advanced diagnostic software, electronically inspects all network computers to determine what software is installed and status of devices such as Internet Protocol (IP) cameras, fire alarm panels, programmable logic controller (PLC) for door access control, and other system activity.
2. Performs hands-on inspection of equipment, (e.g., computers, printers, cameras, door control PLC, fence security components) by assembling and disassembling to check usability/condition.
3. Conducts detailed monthly inspection of security camera network to verify cameras' functioning and that recordings are being appropriately maintained.
4. Conducts detailed weekly inspection of fence electronic security system by testing sensors in each zone and performing other tests to insure proper functioning.
5. Inspects Internet Protocol Telephony (IPT) and mobile telephones to identify and resolve issues.

Evaluating Information to Determine Compliance with Standards:

1. Conducts audits of video system to ensure compliance with 30-day recording standards.

Training and Teaching Others:

1. Explains, in technical workshops or group meetings, the operational functions of hardware or software products.

Interacting With Computers:

1. Provides technical support using specialized software for fence detection, electronic security, and computer-related hardware and software systems.
2. Maintains permission controls for Vicon video systems, door access, and password resets for Active Directory.
3. Performs backup process and archiving for video databases used within correctional facilities.
4. Uses computer systems to enter/access data and utilize email and office productivity tools.

Getting Information:

1. Uses various methods to perform research from technical knowledge base and other resources.
2. Reviews and extracts pertinent information from detail requirements documents (e.g., technical cut sheets, construction as builts).
3. Gathers information by talking with supervisor and making physical inspection of project site to support the development of projects.

Monitor Processes, Materials, or Surroundings:

1. Monitors desktop hardware and software inventory to ensure all tagged items are accounted for.
2. Monitors logs and system activity (e.g., network switches, video database recording, IPT phones, door control system, fence alarm system, video conferencing system)via review of data.

Documenting/Recording Information:

1. Documents all work performed by opening or accessing user-generated work orders in Asset inventory Management (AIM) system and entering action taken/problem resolution or by documenting other work activities in Outlook calendar.
2. Documents and maintains system configurations consisting of peripheral devices, communication lines, and user profiles.
3. Tracks location/assignment of state-tagged property by entering and monitoring information, including equipment transfers, in inventory control system.

Coaching and Developing Others:

1. May mentor/coach other staff to assist them in acquiring job specific knowledge and developing and enhancing their skill level (e.g., cabling and fiber termination and splicing, configuring/installing video cameras, PLC set-up and troubleshooting, fence and door control electronics support, and other systems support in correctional settings).

Interpreting the Meaning of Information for Others:

1. Conveys state technology policies to end-users in the appropriate format based on the recipient.

Communicating with Supervisors, Peers, or Subordinates:

1. Communicates with supervisor to keep him/her informed of all problems, issues and special requests from end-users, including status of ongoing projects and work orders.
2. Communicates with internal customers to share/exchange information relevant to status, timelines, expectations, and other pertinent information for work-related projects and events.
3. Communicates effectively in written form, by email, by phone, prison radio system, or in person.
4. Communicates on a regular basis with coworkers/team to share knowledge.

Handling and Moving Objects:

1. Installs surveillance cameras by climbing ladders, reaching overhead, and using power tools.
2. Installs cabling (e.g., fiber optics, Ethernet) by reaching overhead and crawling under raised flooring to access cables and pull through conduit.
3. Lifts computers, monitors, printers and other equipment to load on/off carts and/or move to a different work location.
4. Pushes/pulls hand-cart/dolly to move heavy equipment as needed.

Identifying Objects, Actions, and Events:

1. Conducts an inventory to identify items (e.g., computers, cameras, network switches, printers, tools) that need to be replaced and/or designated as surplus property.

Updating and Using Relevant Knowledge:

1. Maintains expertise in the use of advanced multi user computer systems (e.g., Vicon video system, door control system, Linux systems).
2. Maintains expertise and adherence to Acceptable-Use Policy.
3. Attends training in accordance with departmental requirements.

Organizing, Planning, and Prioritizing Work:

1. Completes work orders and assigned tasks in priority order based on departmental standards (i.e., life safety, security electronics, networks and computer systems).

Performing Administrative Activities:

1. Enters information into AIM by creating, updating, and, closing work order.

Operating Vehicles, Mechanized Devices, or Equipment:

1. Operates scissor or boom lift to install or replace cameras, cables, and sensors.
2. Operates assigned vehicles to accomplish required tasks, including transporting equipment, towing trailers, and driving to work sites to provide technical support and call-outs.

Provide Consultation and Advice to Others:

1. Makes improvement suggestions to management based on research, analysis, and/or first-hand observations of trends, problems, or other information gathered relevant to agency operations and services.

Performing General Physical Activities:

1. Climbs ladders to install computer and electronic security system components.
2. Walks fence perimeter, at distances of approximately a mile or greater, as necessary to inspect or repair electronic components.
3. Crawls under desks and into tight spaces to install computer and electronic security system components.

Controlling Machines and Processes:

1. Operates multimeters, signal generators, and network testers to test circuits.
2. Operates tensioner to adjust tension on taut wire detection system for optimum performance.
3. Uses soldering station to create and repair circuit boards.
4. Operates a drill press to destroy hard drives of surplus computers.

Estimating the Quantifiable Characteristics of Products, Events, or Information:

1. Determines materials required for an assigned task or project based on previous projects.

Competencies (KSA's)

Competencies:

1. Decision quality
2. Functional/technical competency
3. Problem solving
4. Technical learning
5. Boss relationships
6. Customer focus
7. Approachability
8. Self development
9. Learning on the fly
10. Peer relationships

Knowledge:

1. Advanced knowledge of computer hardware/operating systems and security electronic equipment (e.g., network switches, IP camera systems, PLCs, Network Time Protocol (NTP) servers, and others), including their designs, uses, repair, and maintenance
2. Intermediate knowledge of arithmetic, algebra, geometry, and their applications
3. Intermediate knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
4. Advanced knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications
5. Advanced knowledge of relevant equipment (e.g., fence intrusion protection, door control, IP camera systems), policies, procedures, and strategies to promote effective correctional security operations for the protection of inmates, staff, and the public
6. Advanced knowledge of transmission of radio based alarm systems, wireless routing for IP camera systems, switching, control, provisioning and operation of IPT phones, cellular phones, and tablets
7. Intermediate Knowledge of operation and maintenance, including calibration, of tools used for network and security electronic systems (e.g., multimeter, fiber fusion splicer, fiber cleaver, network analyzer)
8. Intermediate knowledge of correctional procedures and Department of Correction policies

Skills:

1. Intermediate skill in understanding written sentences and paragraphs in work related documents
2. Intermediate skill in installing equipment, machines, wiring, or programs to meet specifications
3. Advanced skill in repairing computer related equipment and security electronic systems using the needed tools
4. Intermediate skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
5. Intermediate skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning new things
6. Intermediate skill talking to others to convey information effectively
7. Intermediate skill in communicating effectively in writing as appropriate for the needs of the audience
8. Advanced skill in determining causes of operating errors and deciding what to do about them
9. Basic skill in obtaining equipment, facilities, and materials needed to do certain work
10. Intermediate skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
11. Advanced skill in performing routine maintenance on equipment and determining when and what kind of maintenance is needed, including multimeters, fiber fusion splicers, fiber cleavers, uninterruptible power supplies and component equipment for IP camera systems and fence intrusion alarm systems
12. Intermediate skill in determining the kind of tools and equipment needed to service computer and security electronic systems
13. Intermediate skill in managing one's own time and the time of others
14. Intermediate skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
15. Intermediate skill in using mathematics to solve problems
16. Intermediate skill in adjusting actions in relation to others' actions
17. Basic skill in actively looking for ways to help people
18. Basic skill in considering the relative costs and benefits of potential actions to choose the most appropriate one
19. Basic skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
20. Intermediate skill in understanding the implications of new information for both current and future problem-solving and decision-making
21. Advanced skill in using scientific rules and methods to solve problems
22. Intermediate skill in conducting tests and inspections of products, services, or processes to evaluate quality or performance
23. Basic skill in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes

Abilities:

1. Ability to walk over long distances (approximately one mile or more)
2. Ability to identify and understand the speech of another person
3. Ability to keep or regain body balance or stay upright when in an unstable position
4. Ability to exert muscle force to lift, push, pull, or carry objects
5. Ability to see details at close range (within a few feet)
6. Ability to speak clearly so others can understand
7. Ability to match or detect differences between colors, including shades of color and brightness
8. Ability to tell when something is wrong or is likely to go wrong (does not involve solving the problem, only recognizing there is a problem)
9. Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
10. Ability to bend, stretch, twist, or reach with your body, arms, and/or legs
11. Ability to tell the direction from which a sound originated
12. Intermediate ability to listen to and understand information and ideas presented through spoken words and sentences
13. Ability to know one's location in relation to the environment or to know where other objects are in relation to oneself
14. Ability to keep one's hand and arm steady while moving arm or while holding arm and hand in one position
15. Ability to time one's movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene
16. Ability to coordinate the movement of arms, legs, and torso together when the whole body is in motion
17. Ability to focus on a single source of sound in the presence of other distracting sounds
18. Ability to apply general rules to specific problems to produce answers that make sense
19. Intermediate ability to choose the right mathematical methods or formulas to solve a problem
20. Ability to detect or tell the differences between sounds that vary in pitch and loudness
21. Intermediate ability to communicate information and ideas in speaking so others will understand
22. Intermediate ability to quickly make sense of, combine, and organize information into meaningful patterns
23. Intermediate ability to read and understand information and ideas presented in writing
24. Intermediate ability to communicate information and ideas in writing so others will understand
25. Ability to judge which of several objects is closer or farther away, or to judge the distance between oneself and an object
26. Ability to generate or use different sets of rules for combining or grouping things in different ways
27. Advanced ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
28. Intermediate ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns when comparing either at the same time or one after the other, as well as when comparing a presented object with a remembered object
29. Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
30. Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
31. Ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
32. Intermediate ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
33. Intermediate ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
34. Ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)

Tools & Equipment

1. Computers, printers, and other office equipment
2. Multimeters, signal generators, and network testers
3. Tensioners
4. Drill press and various power tools
5. Handcarts and dollies
6. Scissor/boom lifts and ladders
7. Motor vehicles