Patient Experience Representative Service Excellence/Part-time

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MINIMUM QUALIFICATIONS:

EDUCATION: High School Diploma or equivalent.

CERTIFICATION/LICENSES: BLS issued by American Heart Associate is preferred.

SKILLS:

• Hospitable and sensitive to needs and feelings of others
• Passion for making people feel welcome
• Comfortable talking to and greeting patients, associates, and visitors
• Ability to enforce challenging restrictions in time of infectious disease outbreaks.

EXPERIENCE: One year experience working in customer service preferred.

NATURE OF SUPERVISION:

-Responsible to: Patient Experience Manager

ENVIRONMENT:

-Bloodborne pathogen: A - Requires knowledge and practice of safety standards.

-Bloodborne pathogen: B - If involved in clinical contact

PHYSICAL REQUIREMENTS: Required to speak, listen and communicate with a wide variety of persons. Requires a very high level of customer service skills. Requires moderate physical effort (lift or carry up to 50 pounds).