Program Manager, New Market Launch

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivian Commercial Operations is seeking a Program Manager, New Market Launch to drive initiatives that enable successful entry into new markets. Our team's mission is to develop and implement the central business functions necessary to bring Rivian's electric adventure to customers wherever they live and play.

In this role, you will collaborate with internal and external stakeholders to define, design, and execute projects that expand Rivian's delivery capabilities, even in areas without a Rivian service center. You will take a proactive, strategic approach to market entry by identifying operational constraints, streamlining regulatory and permitting processes, and developing creative solutions to scale customer deliveries efficiently.

Success in this role requires strong leadership, independent problem-solving, and cross-functional coordination. You will establish project KPIs, track performance metrics, and report findings to leadership to continuously refine market launch strategies. You thrive in tackling complex challenges with enthusiasm and collaboration, ensuring every market launch meets Rivian's high standards for customer experience and operational excellence.

• Support creative solutions to support more customer deliveries where there is no physical footprint, including new delivery lanes into undefined and future markets.
• Define requirements to operate on national and state/province levels for collecting orders, conducting test drives, and delivering vehicles.
• Work closely with legal, facilities, customer service, and commercial operations to address policies, regulations, and processes before market entry.
• Support overcoming market-specific operational constraints (regulatory, legal, permitting) when identified.
• Anticipate organizational needs and pursue proactive solutions while collaborating with teams like strategy, planning, and service to define timelines and milestones for market entry.
• Implement and improve processes and tools to support rapidly scaling delivery.
• Oversee diverse assignments to ensure strategic outcomes, quality metrics, and milestones are met.
• Leading projects to improve operational efficiency of existing service centers.

• Ability to work in an ambiguous, fast paced and iterative environment
• Experience defining program requirements and using data-driven insights to determine improvements
• Proven track record of executing multiple complex projects simultaneously from start to finish
• Passion for operations and process improvement principles
• In depth understanding and track record of excellence in in scaling businesses and operations
• 5+ years of experience in project or program management
• Relevant experience in launching new markets is a plus
• An innovative, customer-centric mindset and approach
• Ability to travel up to 20%

Salary Range Rate for California Based Applicants: 69,000-85,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range Rate for New York Based Applicants: 77,000-94,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range Rate for Illinois Based Applicants: 64,000-79,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.