New

Customer Loyalty Advocate - Private Practice

Henry Schein One, LLC
paid time off, short term disability, 401(k)
United States, Utah, American Fork
1220 South 630 East (Show on map)
Feb 26, 2025
This position is Remote within the United States JOB OVERVIEW: The Customer Loyalty Advocate is responsible for handling inbound inquiries from customers seeking to reduce, terminate or change their HSOne account products or subscriptions. This position will also be responsible for contributing to the ongoing improvement of HSOne, gathering valuable feedback from customers and delivering it back to the business. Expertise in our product suite and internal processes and ability to identify churn risks will play a crucial role in fostering long-term customer loyalty. Attention to detail and the ability to do active listening with customers and deliver clear and concise internal feedback will be key. What You Will Do Handle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution - including down-sells, restructuring, and terminations Encourage clients to utilize our best practices, ensuring they maximize the value of our products and services with existing resources they can derive value from Be a voice of the customer - gather and analyze customer feedback to inform Product, Sales, Marketing, Implementation, and Customer Success of ways to improve the customer experience Become an expert on our product suite and internal processes, and contract terms to effectively assist clients and provide tailored solutions Proactively engage clients that are delinquent on payments TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment No special physical demands required Qualifications Must have: Typically, 2to 3or more years of increasing responsibility in terms of any applicable professional experience Typically, a bachelor's degree or global equivalent in related discipline Excellent interpersonal and conflict resolution skills and ability to deliver difficult messages Demonstrated success in achieving or surpassing goals in previous roles Understanding of industry practices Good decision making, analysis and problem-solving skills with ability to multi-task High proficiency with tools, systems, and procedures Good planning/organizational skills and techniques Strong verbal and written communication skills Good presentation and public speaking skills Nice to have: Customer Success or account management experience Dental Service Organization, or in-office dental practice experience Previously worked in a customer support role Experience using a CRM and/or Customer Success platform Theposted range for this position is $60,000.00 - $64,000.00which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. What you get as a Henry Schein One Employee A great place to work with fantastic people. A career in the healthcare technology industry, with the ability to grow and realize your full potential. Competitive compensation. Excellent benefits package!Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid ParentalLeave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more About Henry Schein One Henry Schein Oneis the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For \| Henry Schein One Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. *Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico, or other US Territories at this time.*