Director of Business Analysis

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

JOB DESCRIPTION

JOB TITLE: Director of Business Analysis, Northern and Central Illinois Division

REPORTS TO: Divisional Senior Director of Advancement Services, Northern and Central Illinois Division

PEOPLE MANAGER: NO

FLSA STATUS: Exempt

PAY GRADE: 409

PAY RANGE: 73,825-90,435

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

The Director of Business Analysis leverages advanced analytics, business intelligence, and reporting to support divisional Advancement strategies. This position focuses on enhancing data integration, donor engagement, and operational efficiency by providing actionable insights and optimizing technology systems. The Director of Business Analysis collaborates with the territory and commands/field units to advance areas of constituent relationship management (CRM) technology, reporting and analytics, and data management across the division.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Lead the development and execution of advanced analytics projects to support donor engagement and divisional fundraising strategies.

2. Collaborate with the Divisional Senior Director of Advancement Services to align analytics and reporting efforts with donor engagement strategies.

3. Use predictive analytics, donor segmentation, and data visualization tools to inform strategic decision-making.

4. Oversee the creation and refinement of reporting systems to ensure clarity, accuracy, and actionable insights.

5. Develop and track performance metrics to evaluate the success of campaigns and initiatives, ensuring alignment with long-term divisional goals.

6. Facilitate the integration of data across systems to enhance donor segmentation, campaign tracking, and reporting.

7. Manage the administration and continuous improvement of Constituent Relationship Management (CRM) systems to support data-driven decision-making.

8. Optimize CRM systems for donor data integration, campaign tracking, and performance monitoring.

9. Establish and maintain processes for collecting, managing, and responding to requests and system-related issues.

10. Develop project plans and utilize project management methodologies to deliver timely results.

11. Work with Divisional Senior Director of Advancement Services to define and implement requirements that enhance efficiency and support divisional goals.

12. Act as a representative of The Salvation Army in all external and internal interactions related to this position, exemplifying the organization's mission, values, and commitment to serving the community.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

* Education: Bachelor's degree in a related field.

* Experience: 5+ years of experience in advanced analytics, reporting, and analysis.

Licenses/Certifications:

* Required Licenses: Valid state driver's license

* Preferred Certifications:

Skills/Abilities:

* Ability to translate complex data into actionable insights to advance fundraising

* Advanced level experience with Microsoft Office

* Proficiency with Constituent Relationship Management (such as Salesforce) and reporting and analytics software (such as Tableau).

* A willingness to promote the mission of The Salvation Army.

JOB LIMITATIONS

* This individual will only commit Salvation Army resources that have been allocated or approved.

* This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

Travel

* Approximately 25% travel within the division.

PHYSICAL DEMANDS/WORK ENVIRONMENT

* This position is required to do light physical work.

* To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC and related software.

* Work will be indoors in a temperature-controlled environment with potential high and low noise levels

COMPETENCIES

1. Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.

2. Resolve conflicts constructively in a positive manner, promoting collaboration and understanding.

3. Treat all staff, clients, and visitors with courtesy and professionalism.

4. Respect others' property and person.

5. Use professional and appropriate communication to and about co-workers, supervisors and subordinates.

6. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.