Customer Account Manager

Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire Protection may be right for you!

Summit Fire Protection, a subsidiary of Summit Companies, is a premier firm in the Fire Sprinkler and Fire Life Safety industry with offices throughout the Midwest.

We are seeking a Customer Account Manager for our Phoenix, Arizona (Tempe) location.

JOB SUMMARY:

Customer Account Manager is a responsible for managing and developing relationships with clients in the fire protection industry. They serve as the main point of contact for customers, ensuring their needs are met and fostering long-term partnerships. Their role typically involves sales, account management, and ensuring customer satisfaction with fire protection services and products, such as fire alarms, sprinkler systems, suppression systems, and inspections.

ESSENTIAL JOB DUTIES:

Customer Relationship Management

• Build and maintain strong relationships with new and existing clients.
• Serve as the primary liaison between the company and customers, addressing inquiries, concerns, and requests.

Sales and Business Development

• Identify and pursue new business opportunities within the assigned territory or customer base.
• Prepare and present tailored proposals for fire protection services and products.
• Achieve sales targets and contribute to company growth.

Account Oversight

• Monitor client accounts to ensure timely and high-quality service delivery, including inspections, maintenance, and installations.
• Provide regular updates on fire protection systems and compliance requirements.

Technical and Compliance Knowledge

• Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance.
• Assist clients in understanding and meeting compliance requirements.

Collaboration with Internal Teams

• Coordinate with service, inspection, and installation teams for seamless service delivery.
• Work with finance and administrative teams to manage contracts, billing, and account records.

Customer Retention and Satisfaction

• Implement strategies to retain clients and enhance satisfaction through excellent service and communication.
• Address customer feedback to improve services and relationships.
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications

• High School Diploma or GED (required)

Experience, Knowledge, and Skill Requirements

• 2 years of customer service and computer experience
• 1 year scheduling experience (preferred)
• Familiarity with local zip codes and geographic regions to ensure efficient scheduling
• Sales and negotiation abilities to drive business growth
• Knowledge of fire protection systems, services, and regulatory compliance
• Organizational and problem-solving skills for managing multiple accounts effectively

Communication Skills

• Strong interpersonal and communication skills to build lasting relationships
• Ability to effectively read, write, and communicate in English with employees and customers

Systems and Software Skills

• Ability to operate a computer
• Proficiency in customer relationship management (CRM) tools and basic office software
• Advanced Microsoft Office experience (Excel, Word, Outlook) required

Other Qualifications

• Valid driver's license with an acceptable driving record (required)
• Must comply with SFP's Drug and Alcohol policy and Background screening requirements, including customer-specific requirements based on contractual agreements

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment:

Employee will consistently be required to work indoors in an office setting, work alone and with others. Office settings are mild to moderate temperatures.

Benefits

Summit Fire Protection offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability - Employer Paid
• Short-Term Disability - Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Our Core Values

PIPE

• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire Protection participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire Protection is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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