Collector Representative

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Fort Worth
Feb 28, 2025
Job Overview: We are seeking an experienced Collections Representative to join our team. The ideal candidate will be responsible for managing both inbound and outbound customer calls to collect payments and resolve account issues, ensuring the highest level of customer satisfaction. This position requires experience in collections, with a strong preference for automotive, credit card, or mortgage collections. Key Responsibilities: * Customer Interaction and Payment Collection: * Make outbound and take inbound calls to/from MBFS/DTFS customers. * Collect payments on both live and terminated accounts via phone payments, quick collect methods, and formal letters, ensuring exceptional customer service. * Resolve outstanding balances from past-due payments, lease-end charges (e.g., mileage, wear and tear, property taxes), deficiency balances from repossessions, or amounts due from total losses. * Payment Solutions and Follow-Up: * Negotiate payment arrangements with customers requiring assistance, offering flexible solutions to resolve overdue balances. * Follow up on pending actions or expired payment arrangements to ensure timely resolutions. * Queue Management: * Efficiently manage and track a queue of assigned accounts, ensuring all accounts are handled promptly and effectively. * Skip Tracing and Repossession Coordination: * Perform skip tracing activities when customer contact is difficult, locate the customer and collateral, and initiate repossession processes when necessary. * Collaboration and Escalations: * Collaborate with internal and external teams to resolve complex customer issues or complaints in a timely manner. * Process Improvement: * Provide feedback and recommendations for improving processes or training materials based on hands-on experience and observations. * Compliance and Corporate Standards: * Adhere to company policies, industry standards, and regulatory compliance requirements in all customer interactions. Skills and Qualifications: * Required: * High School Diploma or GED (Bachelor's Degree preferred). * Minimum of 1-2 years of experience in customer service and/or collections. * Collections experience is a must. We are specifically looking for candidates with prior experience in phone-based collections, preferably in auto, credit card, or mortgage sectors. * Strong communication and negotiation skills. * Ability to work independently and manage multiple tasks efficiently. * Experience in accounts receivable and collections, with a solid understanding of financial services processes. * Preferred: * Familiarity with the automotive industry is a plus. * Experience with financial services or collections in a similar environment. Key Competencies: * Collections expertise * Customer service excellence * Negotiation and problem-solving skills * Attention to detail and organizational skills * Ability to work in a fast-paced, results-driven environment Experience Level: Intermediate-level collections experience required. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Fort Worth,TX. Application Deadline This position is anticipated to close on Mar 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.