General Manager

Crescent Hotels & Resorts
401(k)
United States, Arizona, Phoenix
25100 North 22nd Lane (Show on map)
Feb 28, 2025
Description AC/Element Norterra Hotel by Marriott combines a 4-story, 182-room AC Hotel with a 95-room Element Hotel in the same building. A Marriott multi-branded hotel is the combination of two powerful and distinct brands from the Marriott portfolio. Featuring superb access to more than 2.6 million square feet of walkable amenities, AC/Element Norterra Hotel is located on the northern edge of Phoenix within the Noterra's 500-acre mixed-use campus. The campus will include 1,100 single-family homes, 1,100 multi-family units, a hotel, office space, a school site, and a retail corridor of specialty restaurants, shopping, and outdoor gathering areas. Managed by Crescent Hotels and Resorts and part of the Marriott family, our associates are offered industry-leading competitive wages, a full range of benefits as well as access to associate rate discounts at Marriott properties across the globe. Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are committed to providing you with: Excellent compensation package Operational incentive plan eligibility An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Discounts with our Crescent managed properties in North America for you & your family members What will you be doing? Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals. Perform administrative duties including reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners. Interview, hire, train, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team. Recommend performance evaluations, resolve problems, provide open communication. Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel. Communicate both verbally and in writing to provide clear direction to staff. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee. Appropriate handle associate issues in conjunction with People & Culture following Crescent policies. Perform any other job-related duties as assigned. Qualifications/Experience: Three to Five years General Manager experience Hotel opening experience highly preferred Marriott Full-Service experience highly preferred Local Market experience Las Vegas highly preferred Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)