Customer Service Representative (Remote)

Applications will be accepted until 03/24/2025

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our team and your skills are needed! Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!

We are looking for a dedicated Customer Service Representative. You'll be working in the Service Group Client Services. We provide support to the Firm's Financial Advisors and assistants and external clients. As a customer service representative, you'll play an important role in providing excellent service to our internal clients, the branches and external clients through inbound calls. You may assist with online services navigation, account inquiries and updates, PIN resets, card activations, account opening and maintenance, among other services.

Are you truly service oriented? Do you know how to take care of people?

• Answer inbound calls from our external clients and internal clients at the bank branches.
• Educate clients on account services and capabilities
• Have excellent communication and organizational skills, attention to detail, and excellent follow-up skills
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries.
• Have basic computer troubleshooting skills
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks

• Call center experience required, banking experience is desired
• High school diploma required; College degree preferred
• Detail oriented (nothing gets past you)
• Proficient in Microsoft Office Suite
• Windows 11 navigation skills
• Citrix, Good for enterprise, or Active Directory is a plus
• Must have a reliable, high-speed internet connection with a minimum of 50 Mbps download and 15 Mbps upload speeds. Internet should be connected via an Ethernet cable, not Wi-Fi.
• Must be able to fully focus on work responsibilities during scheduled hours. Maintain a workspace free from noise and interruptions.
• Ensure the security and confidentiality of information. Demonstrate integrity and professionalism in all tasks.

The hourly rate for this position is $16-$17.50 an hour, dependent on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. Applications are accepted on an ongoing basis.