Installation Specialist

• Execute Precise Installations: Professionally install and configure Brivo Smart Home devices, including advanced smart lock systems, thermostats, lighting, and related systems, ensuring seamless integration and optimal performance.
• Implement and Configure Lock Systems: Install and meticulously configure various lock systems (deadbolt, interconnected, and mortise), guaranteeing proper functionality and robust integration with smart home platforms.
• Utilize Power Tool Proficiency: Employ a range of power tools, including drills, die grinders, and routers, to achieve accurate and efficient installations, adhering to safety protocols.
• Conduct Comprehensive Customer Education: Deliver engaging and informative training sessions to customers, empowering them to effectively utilize the Smart Home dashboard, operate smart devices, and navigate the mobile application.
• Provide Expert Technical Support: Respond promptly to technical support inquiries, diagnosing and resolving customer issues related to Smart Home devices, including complex lock-related challenges.
• Optimize Installation and Service Workflows: Proactively schedule and meticulously track all installation and service work, maintaining detailed records and ensuring timely completion.
• Collaborate for Product Improvement: Partner closely with the development team to identify recurring customer issues, contribute to solution development, and enhance the overall user experience.
• Perform On-Site Evaluations: Travel to customer locations to evaluate installation sites and determine the optimal approach for product deployment.
• Establish Subject Matter Expertise: Develop and maintain in-depth knowledge of Smart Home and Offline Lock project deployments, becoming a go-to resource for technical guidance and best practices.
• Ensure Quality Control During Reseller Deployments: Conduct thorough quality control checks during on-site installations performed by Brivo resellers, verifying adherence to standards and ensuring consistent, high-quality results.

• 1+ years of proven experience in technical home installation, including lock installation.
• 1+ years of experience providing technical customer support.
• Proficiency in using smartphone applications for pairing hubs with smart devices (locks, thermostats, lights, etc.).
• Demonstrated expertise in using power tools (drills, die grinders, routers).
• Working knowledge of HVAC and electrical systems, equipment, and applications.
• Valid driver's license and clean driving record.
• Ability to lift and carry up to 50 lbs of equipment.
• Willingness to travel up to 30% for on-site installations and training.
• Strong problem-solving skills with the ability to analyze and resolve complex issues.
• Excellent communication and interpersonal skills, with the ability to effectively educate customers.
• Self-motivated, detail-oriented, and capable of working independently.
• Solid technical computer skills.

About Us

Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com

Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com.