New

Executive Service Desk Specialist

TEKsystems
$20.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Andover
Mar 01, 2025
Our client is in need for a Executive Support resource to come in and be able to provide white glove support to their Execs onsite, this resource will be the managers right hand person to lead the onsite support, this person will be mentoring and coaching the Tier 2 members of the team to help with their growth. It is important for this person to be highly technical and personable to interact with executives and be the liaison between management and his team. Logistics: 12 month contract to hire Pay $35-$40 depending on experiecne work environment This team is a close-knit team who blends well together and even hangs out after work where they go to various events in seaport every week. Dress code is business casual and normal 9-5 shift Job Duties: * Provide white-glove hands-on or remote support to high level executive employees * Take complete ownership that results in successful and timely resolution of all VIP support requests * Escalation point for a team of 5 support resources * Provide day-to-day VIP assistance for IT issues, solve problems, answer questions, and explain/demonstrate new IT solutions * Provide expert knowledge and support in MacOS, Windows 10 & Windows 11 OS configuration and support, Office 365 (including Exchange, SharePoint, Teams), Outlook, Excel, Word, Visio, and PowerPoint * Document, maintain, upgrade, or replace hardware. * Supports, user account information including rights, security, and systems groups. * Software installs via Software Center, reimaging, and configurations. * Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment, etc. * Perform work in compliance within specified manufacturer warranty requirements and schedule manufacturer warranty repairs on-site or remote * Troubleshoot and restore to service any personal computers (PC), MACs, notebooks or any other equipment that has authorized access to the network. * Engage vendor support contacts to resolve technical issues within the desktop environment. * Promptly escalate issues after exhausting all resources, according to internal process * Provide training to end users on how to operate equipment as requested. * Ensure service delivery in accordance with established service level agreements (SLAs) and Key performance Indicators (KPI) * Learn, remain current and follow all processes that are documented for support. * Document work in detail via Service Now tickets * Document new fixes and procedures * Availability to perform Walk-up Support * Coach and mentor lesser skilled resources Experiance * 8 years of experience in Advanced Technical Support. 4 years as a Technical Support Lead * Excellent ability to decipher technical IT information and clarify it for employees * Experience supporting Windows 10,11, Android, iOS/iPad with the ability to troubleshoot "on the fly" * Proven strengths in technical capability, professionalism, communication, attention to detail, deadlines * Strong MAC OS experience * Powershell * Experience with GPO troubleshooting, logs and command line functions. * Strong Network troubleshooting skills Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Andover,MA. Application Deadline This position is anticipated to close on Mar 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.