Program Assistant

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!

Title: Program Assistant

$19.76 - $27.97 / Posted Thru: 3-10-25

Location: In-Person - Lansing, MI Office

Purpose: To provide support in a high-volume production environment with daily deadlines to meet Service Level Agreements (SLA) and metrics.

• Handle and process incoming mail for DHHS agency, prepare documents for scanning and data entry.
• Process daily production output according to written instructions for distribution.
• Perform data edit of Medicaid claim forms and claim forms for Child Foster Care.
• Scan documents as assigned.
• Perform data entry functions for DHHS.
• Organize documents for scanning.
• Make copies of receipts or other documents for scanning.
• Prep documents and give to scanning operators.
• Perform daily production output distribution task ensuring reports are ready for deliveries daily basis.
• Use desktop scanners to image documents.
• Verify the quality of scanned images and accuracy of batch information.
• Organize and label scanned images for document retention.
• Open and sort mail that is delivered every morning from post office.
• Using mail opening machines, open mail envelops to retrieve documents.
• Sort mail per instructions and the priority of documents.
• Key and verify claims documents from images.
• Always represent the best interests of MDHHS and MPHI.
• Other related clerical duties as assigned.

Education: A high school diploma or equivalent is required.

Experience: No specific type or amount of experience is required.

Important Skills and Characteristics:

• Proficiency in Microsoft Office- Word, Excel, PowerPoint, and Outlook.
• Self-motivated- able to complete work in a timely manner and work on multiple tasks at one time with competing deadlines.
• Effective interpersonal communication skills, both verbal and written.
• Highly organized.
• Ability to work effectively in a fast-paced environment.
• Ability to maintain the highest confidentiality and privacy standards.

Work Environment and Physical Requirements: This is an in-office position, located at 515 Westshire Dr. Lansing, MI 48917. This position will require viewing a CRT or VDT screen 25% to 75% of the time. Occasional physical effort, including lifting materials and equipment up to 25 pounds.

IMPACT ON PROJECTS, SERVICES AND OPERATIONS: This position has a direct impact on the quality of services provided by MPHI to MDHHS.

"For purposes of employment standards, this classification is "Non-Exempt" from overtime provisions of the fair Labor Standards Act."

MPHI works with you to promote health for everyone. Together, we will build a world where tomorrow is healthier than today!

MPHI is an EEO employer that participates with e-verify.