New

Patient Advocate Representative

TEKsystems
$20.60 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan

Mar 04, 2025
Description The Patient Advocate Representative is key in supporting patients with account balances, addressing billing inquiries, and assisting with payment-related issues. This role demands attention to detail, excellent communication, and efficient task handling. All candidates must have experience and knowledge within the area below: Mostly elderly patients about why they got a bill Reliability is the most important Minimum 20 calls per day; call log Internal audits (55%) to check on documentation and call flow Meticulous about note-taking All candidates must have the ability to provide EOB Explanation of Benefits. In addition to the key, all candidates much know Teams and Outlook (scheduling assistant); intermediate Excel (create a worksheet, filter, sort, etc.) Address patient inquiries regarding medical bills, and statement issues, and interpret Explanations of Benefits (EOBs) Verify account accuracy by identifying duplicate payments, posting errors, or corrections, and coordinate with A/R for necessary adjustments Educate patients on billing workflows and processes, maintaining high patient satisfaction. Track high-balance or delinquent accounts, proactively reaching out to patients or responsible parties (RP) for Manage multiple systems simultaneously, including reading and printing documents as needed. Achieve and sustain satisfactory audit scores, seeking support and guidance as needed to continuously improve accuracy and service quality. Engage in frequent interdepartmental communication to resolve issues effectively. Stay organized and follow through on assigned tasks requiring adjustments or coordination. Attend in-office work twice weekly, adhering to the hybrid schedule and maintaining reliability. Qualifications Possess basic to intermediate skills in Excel, EMR systems, clearinghouse platforms, and Zoom. Education and Experience: A minimum of 3 years of experience in healthcare patient accounts or revenue cycle management is required. At least 5 years of experience is preferred, including 1 year working directly with national payors and accounts receivable follow-up. Proficient in payer remittance reviews, with strong attention to detail. Familiarity with insurance coordination, medical billing, and medical credentialing is preferred. Goal-oriented, with a problem-solving mindset and the ability to handle multiple tasks efficiently. Excellent interpersonal and communication skills for patient support and internal collaboration. Proficient in handling confidential information and using independent judgment. Must have strong verbal communication and phone etiquette skills Hours* Hybrid - 1 day in office - 4 days wfh - 1st day is fully in office Hours/Shift: - Monday-Friday: 8:00am - 4:30pm CST Pay and Benefits The pay range for this position is $20.60 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Brentwood,MO. Application Deadline This position is anticipated to close on Mar 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.