Community Health Worker II

Are you passionate about making a meaningful impact in people's lives? Presbyterian is looking for a dedicated and compassionate Community Health Worker II to join our team!

In this role, you will play a vital part in supporting patients within the ambulatory care setting, working alongside Care Managers, Medical Providers, and other healthcare professionals to ensure high-quality, coordinated care. You will also serve as a bridge between patients and community-based programs, helping them access essential resources, education, and services that enhance their health and overall well-being.

If you're ready to make a difference and be part of a team that truly cares, apply today and help us build healthier communities-one patient at a time!

How you belong matters here.

It's how we do it - and it starts with our incredible team.

Why Join Us

Full Time - Exempt
• Job is based at Presbyterian Hospital
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

• Certified Community Health Worker Specialist I, II, or III
• Three (3) years of experience interacting with community members or in community health/public health services.
• Must be able to speak language of the population served.

Skills

• Skill in use of computers and related software applications, including e-mail.
• Ability to communicate and set boundaries.
• Knowledge of barriers to care that may be encountered by patient.
• Knowledge of community agencies and resources.
• Skill in time management.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders in a diverse community.

Working Conditions

• Comfortability working in an Emergency Department and/or clinical setting, including Behavioral Health.
• Can work in both clinical and community-based settings, including client's homes.

• Lead training and shadowing opportunities for new team members, ensuring a smooth onboarding process.

• Conduct specialized classes related to Community Health Worker (CHW) expertise and implement CHW Core Competency training programs.

• Assist in recruiting, selecting, and hiring new staff members.

• Represent Presbyterian at local, regional, and state CHW events/meetings to stay connected with industry trends and best practices.

• Patient Support & Advocacy:

  • Screen patients for social determinants of health and connect them with community resources.

  • Utilize motivational interviewing and other techniques to engage patients and families in self-management.

  • Act as a patient advocate, ensuring their needs are met and voices are heard.

  • Educate patients, families, providers, and care teams on social determinants of health and available support services.

• Stakeholder Collaboration:

  • Build strong relationships with internal and external stakeholders, including CHWs and Peers, to improve community health outcomes.

  • Continuously expand knowledge of community resources and services to better assist patients.

  • Facilitate patient access to community resources, including social service agencies and application assistance.

  • Initiate closed-loop referrals for programs patients may be eligible for.

• Teamwork & Relationship Building:

  • Work collaboratively within a multidisciplinary team, fostering a positive and supportive environment.

  • Establish and maintain strong working relationships with clients, providers, case managers, social workers, agency representatives, and office staff from diverse backgrounds.

  • Help reduce cultural and socio-economic barriers between patients and healthcare institutions.

• Additional Duties: Perform other responsibilities as needed to support the team and community.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.