Collections Specialist

Light & Wonder's corporate team iscomprisedof incredibletalent thatworks across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Position requires daily communication with external customers, internal departments, and internal sales staff.

Responsibilities:

• Reviewing open accounts for collection efforts.
• Correspondence to customers to encourage payment of delinquent accounts.
• Performs outgoing collection requests including phone calls, letters, and legal action if necessary
• Making outbound collection calls in a professional manner while keeping and improving customer relations
• Performs account reconciliations and analysis
• Provide timely follow-up on payment arrangements.
• Collect customer payments in accordance with payment due dates.
• Provide and prepare statements, invoices, and other reports/documents to recommend appropriate actions on customer accounts
• Resolves client-billing problems, troubleshooting and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Identify issues attributing to account delinquency and discuss/escalate to management and/or internal sales staff.
• Review and research assigned accounts for application of unapplied cash and deposits.
• Enforces adherence to corporate collection policies and procedures
• Other duties as required or needed

Compensation: $22 an hour, quarterly bonus eligible.

Benefits: medical, dental, vision, life insurance, 401k.

Experience and Skills

• The ideal candidate for this position will have a minimum of 3-5 years of corporate business to business collections experience including interaction with a large customer base.
• Experience in a gaming environment is preferred but not required.
• Strong problem solving and analytical skills required.
• Effective oral and written communication skills.
• Ability to work independently and to adapt to a fast-changing environment.
• Proficiency in Microsoft Office including Excel and Word.
• Attention to detail with an eye for accuracy.
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Multiple ERP experiences.
• Ability to deliver difficult news diplomatically.
• Ability to be assertive when reasoning and negotiating with customers.
• Ability to apply fundamental accounting knowledge to daily transactions.
• Ability to handle multiple assignments.

Education: High school diploma.

Physical Requirements: Office environment.

Work Conditions: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses.As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.