Bilingual Patient Service Representative
 Optum | |
 United States, Texas, Austin | |
 Mar 05, 2025 | |
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The Patient Service Representative is responsible for greeting patients and collecting, recording and balancing payments.
Primary Responsibilities: Greet patients as they arrive and manages 20-minute wait time Assist patient with intake processes including copying required documents Collect co-payments, co-insurance and deductibles and issues receipts Manage cashier box and daily deposits according to company policies Process walk-in patients and visitors Answer phones and schedule appointments Manage medical records (maintains, files/scans, prepares for schedule) Ensure all correspondence is scanned and/or filed in a timely manner Process requests for medical records release and maintains appropriate logs You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - External Required Qualifications: High School Diploma/GED (or higher) 1+ years of medical office experience including data entry Working knowledge of medical office procedures and medical terminology This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease Preferred Qualification: Bilingual English/Spanish ICD 9 and CPT coding experience | |