Resource Specialist- SUD/ Emergency Room MGH
 Mass General Brigham (Enterprise Services) | |
 United States, Massachusetts, Boston | |
| 55 Fruit Street (Show on map) | |
 Mar 06, 2025 | |
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Summary
Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources. Does this position require Patient Care? Yes Essential Functions -Researches information on community social resources. -Maintains files of brochures, information packets and applications for all types of community resources. -Collaborates with social work staff and personnel from community agencies to obtain needed information. -Assists in planning/implementing in-service presentations by and about community resources. -Assesses patient/family understanding of available resources. -Educates patients/families about appropriate resources and how to access them. Education Physical Requirements
ADDITIONAL JOB INFORMATION Job Description Name: Resource Specialist I Job Profile JP204752 Associated FLSA Job Code Effective Date Workday Integration Date 9/23/2024 Workday Job Family 119 - Care Coordination / Case Management Management Level Individual Contributor Job Level A2 - Administrative Services FLSA Subcategory Non-Exempt - (FLSA Subcategory) FLSA Exemption No Unit Profession 8 - All Non-Professional - (Unit Profession) Compensation Grade 3 Pay Rate Type Hourly Pay Group Weekly JOB SUMMARY (Describe below the primary purpose and function of this job) Plays a key role, in partnership with an interdisciplinary care team, in providing navigation support to patients with substance use disorder (SUD) seen in the Emergency Department to identify the next step in care after discharge and to address any barriers to follow up. Will meet with patients in-person while they are in the Emergency Department and work with the care team to assist patients in finding and making referrals to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health. Essential Functions (Key Roles & Responsibilities) Work with an interdisciplinary care team of Emergency Department and Addiction Medicine clinicians to assist with patients' transition to further addiction treatment after discharge; take direction from team medical and clinical leadership as appropriate to optimize patient care. Proactively monitor patients with SUD who enter the Emergency Department to make suggestions to the responding clinician about accessing SUD services like consultation from the Addiction Consult Team or referral to the onsite outpatient Bridge Clinic. Make referrals to the full continuum of addiction treatment services inside and outside the system, including but not limited to outpatient treatment, opioid treatment programs, ATS, and CSS. Maintain an up-to-date understanding of local SUD and related resources and best practices for referral. Provide assistance to individuals/families in accessing a variety of public services that may address barriers to patient follow-up with addiction treatment including financial and medical assistance and directly help to meet needs for food, shelter, transportation, and clothing. Complete follow up phone calls to patients to ensure a successful transition to the treatment organization in the disposition plan. Work as part of a Resource Specialist care team which may include cross coverage in other SUD care settings onsite like the inpatient Addiction Consult Team or the outpatient Bridge Clinic. Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Degree Field of Study Required/Preferred And/Or High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Certifications Licenses/Certifications Time Frame Required/ And/Or Work Experience Experience Details Years of Experience Required/ And/Or Related experience in the addiction field 2-3 years preferred Knowledge, Skills and Abilities Familiarity with addiction treatment, systems of care, and community resources or a willingness to learn. Ability to maintain effective working relationships with patients/families. Strong assessment and crisis intervention. Strong collaborative skills and a desire to work in a complex, fast-paced environment. Excellent interpersonal skills. Excellent collaboration, customer service and advocacy skills. Excellent written and verbal communication skills. Bilingual candidates strongly encouraged to apply. Physical Requirements Category: Healthcare & Safety Physical Requirements The physical requirements described here generally represent those that must be met by an employee to successfully perform the essential functions of this job. These duties may not be representative of all positions within this job description and may vary from time to time based on the role and/or operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |