The Broward County Board of County Commissioners is seeking qualified candidates for Business Development Manager.
Benefits of Broward County Employment
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
Health Benefits
High Deductible Health Plan - bi-weekly premiums:
Single $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2400 Annually
Consumer Driven Health Plan - bi-weekly premiums:
Single $82.58 / Family $286.79
Florida Retirement System (FRS) - Pension or Investment Plan
457 Deferred Compensation county matches up to $2,600 a year.
General Description
This position is part of the Port Everglades Operations Division, which builds and maintains profitable relationships with key cruise-related customers. Resolve customer complaints quickly and efficiently and provide a strategic approach to our customer relationships.
Works under administrative supervision, supervises the Customer Relations Specialists, and ensures they nurture long-term relationships.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in business, marketing, hospitality, or a closely related field.
(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years experience in hospitality, tourism, cruise services, or other guest services related to the area of
assignment.
Special Certifications and Licenses
-Ability to secure and maintain a valid Florida Driver's License at the time of appointment and for the duration of employment.
-Ability to secure and maintain a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment.
-Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment.
Preferences
-Masters's degree from an accredited college or university with major coursework in business, marketing, hospitality, or a closely related field.
-2+ years of experience with Cruise Services/hospitality management
-3+ years of experience as a supervisor
-4+ years of experience in customer service
-Project Management Professional
-Hospitality and Tourism Specialist Certificate
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
-Oversees the daily relationship with cruise lines, cruise guests, vendors, Broward Sheriff's Office (BSO), and other cruise stakeholders.
-Conducts weekly operational meetings with Key external and internal departments and provides weekend reports for daily cruise operations.
-Manages and resolves escalated issues that the customer relations specialists cannot resolve; Acts as point of contact for inquiries from guests and cruise lines.
-Manage the Cruise Ops Team in working closely with the Port Security and BSO to ensure the efficiencies of the Ground Transportation (GTA) at the Cruise terminals and ensure they are meeting the needs of the cruise customers.
-Ensures both Port Everglades and clients adhere to contract terms.
-Supervise the customer relation specialists; complete performance appraisals for subordinate employees and ensure employee compliance with applicable rules, policies, and procedures. Provides employee job performance coaching and initiates corrective measures through management as appropriate; manages employee attendance following applicable County and Division policies.
-Collaborates with other port divisions to address customers' needs and provides ideas to develop innovative approaches to solve multi-division discrepancies in information sharing; External Affairs, BSO, Security, Convention Center, and other divisions.
-Coordinates and builds relationships with the Broward County Aviation Department, U.S. Customs and Border Protection, Visit Lauderdale, cruise lines, and parking vendors.
-Attends various trade shows and/or conferences to promote Port Everglades as a viable option for cruise homeporting or ports of call.
-Coordinates site inspections of the cruise terminals, adjacent berths, and parking areas to ensure customers are getting the services needed and complaints are being resolved.
-Evaluates and identifies growth opportunities and finds new ways to retain customers through superior customer services.
-Promotes the Port Everglades services by addressing or predicting customers' objectives and needs.
-Keeps current with developments in the cruise industry; Works during weekends and on-call 24/7; required to be outdoors in the elements, rain or shine.
-Performs related work as assigned.
Competencies
Applies knowledge of business and the marketplace to advance the organization's goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
Secures and deploys resources effectively and efficiently. Identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.
Holds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.
Relates openly and comfortably with diverse groups of people. Understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results. Investigates others' desires and concerns; strengthens connections by honoring people's priorities and passions.
Effectively builds formal and informal relationship networks inside and outside the organization. Engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes.
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Uses compelling arguments to gain the support and commitment of others. Convinces others through a variety of means and methods of persuasion, including well-reasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others.
County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward County, Florida
$75,579.37 - $120,624.62 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan
Mar 06, 2025