Customer Insights, Internship
Rochester, NY, USA
Req #2454
Friday, March 7, 2025
At MVP Health Care, our commitment to meeting the needs of our customers goes beyond our health plans. To achieve this, we're looking for a Customer Insights, Intern to join #TeamMVP. This opportunity is ideal for a data-driven, curious, and creative problem solver who is eager to explore how customer insights can be used to drive business decisions and make meaningful customer experience improvements. As an intern, you'll dive into a world of innovation, working alongside experienced professionals who are passionate about transforming the health care industry. This is more than just an internship; it's a chance to grow, learn, and contribute to the well-being of our greater community.
Our internship program is designed to provide a comprehensive learning experience. As an MVP intern, you will have the opportunity for:
- Continuous Learning: Enhance your skills with micro-learning opportunities and gain essential career and industry knowledge.
- Innovative Projects: Work on future-focused projects and initiatives that address real-world healthcare challenges.
- Networking: Build connections with industry leaders and peers through exclusive events.
- Mentorship: Receive guidance from experienced mentors in our values-driven workplace to navigate your professional growth.
- Community Engagement: Participate in service projects to create new connections and embrace MVP's commitment to supporting our communities.
- Balance & Well-Being: Take part in organizational well-being programming and initiatives that support optimum balance in your personal and professional life.
- An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
Qualifications you'll bring:
- Currently pursuing or recently completed a Bachelor's or Master's degree in Marketing, Business, Psychology, Data Science, or a related field
- Undergraduate students must be a junior or senior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program.
- Experience with or understanding of survey research and methodology
- Excellent analytical, problem-solving, and storytelling skills to translate data into insights that can be easily understood and used by business decision makers
- Passion for using and understanding data as a tool to make actionable business decisions
- Ability to work collaboratively in a fast-paced, cross-functional and remote environment
Preferred Job Skills
- Knowledge of or experience working in the health insurance industry
- Coursework or hands-on experience in AI applications in marketing, market research or business administration
- Proven track record of creating high quality and easy to understand data visualizations
Your key responsibilities:
- Assist lead researchers on a variety of tasks pertaining to survey research - ranging from quality checking, survey programming, data population and basic report writing
- Investigate various AI tools available for sentiment analysis
- Create a repository of data visualizations to help leaders of the company synthesize large amounts of data to help more effectively tell a research story
- Help organize and synthesize data from across a variety of research studies and lines of business to tell a holistic customer experience story
- Partner with leaders and decision makers across Customer Experience to make recommendations on improving current experience gaps
- Other duties as assigned by leadership
Where you'll be: Hybrid; Rochester, NY Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com.
Job Family
Internships
Pay Type
Hourly
Min Hiring Rate
$18.00
Max Hiring Rate
$25.00
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MVP Health Care
Mar 07, 2025