Assistant Operations Supervisor

JOB SUMMARY
The Assistant Supervisor Operations performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

ESSENTIAL FUNCTIONS/DUTIES
* Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
* Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
* Provide guidance and leadership to field crews as directed by the Operations Supervisor.
* Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
* Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
* Assist with scheduling, assigning, and reviewing the work of field personnel.
* Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
* Ensure that ambulance calls are completed in an efficient and safe manner.
* Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
* Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
* Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
* Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
* Assist with and engage in the recruitment and training of new employees.
* Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
* Assist the Operations Supervisor with various tasks as needed.
* Perform other duties as assigned.

QUALIFICATIONS
Experience:
* Minimum 1 year of EMS field experience (3 years preferred).
* Prior FTO or other leadership/supervisory experience preferred.

Education:
* High School Diploma or Equivalent (GED).
* Some advanced education preferred.

Skills:
* Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
* Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
* Strong leadership and decision-making skills.
* Strong listening and comprehension skills.
* Ability to adapt to quickly evolving situations.
* Attention to detail and strong technical skills.
* Thorough knowledge of System Status management.
* Effective oral, written, and interpersonal communication skills.
* Good working knowledge of Microsoft Office.
* Ability to successfully pass a Physical Agility Test.

Credentials/Licenses:
* State EMT/Paramedic Certification.
* State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).
* BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.