IT Support Analyst

Come join us in a unique and challenging opportunity to provide support to our internal end users and grow your IT skills. The individual selected for the position will be responsible for servicing internal clients in networking, clerical and various help desk duties.

Due to continued growth, our Corporate IT Group is seeking an IT Support Analyst for our Kennesaw, Georgia location.

Provide deskside and remote technical support to employees
• Work within an ITSM system on problems, incidents, service requests, assets, changes, and solutions articles
• Configure, deploy, install, and support PCs and endpoint systems
• Interact and communicate in a professional manner with internal customers while maintaining confidentiality
• Provision and manage user accounts in Office365, Active Directory, and other enterprise level solutions
• Install, configure, and manage specific software using established policies and procedures
• Diagnose and troubleshoot networking connectivity issues
• Identify and troubleshoot potential network connection problems throughout facility
• Participate in an on-call rotation

• Relevant Bachelor's Degree from an accredited university strongly preferred; Associate degree and significant relevant work experience will be considered
• Minimum 2 years of work experience in a similar support role
• Strong experience supporting Microsoft Windows 10 and Office365 in an enterprise environment
• Experience working in an ITSM system (FreshService, ServiceNow, Zendesk)
• Strong knowledge of endpoint computing hardware and peripherals
• Broad knowledge of common endpoint software products
• Ability to communicate with technical and non-technical users at all levels of the company
• Ability to work independently and multi-task effectively
• Comfortable with continuous learning of new applications and skills
• Ability to write effective knowledgebase articles
• Basic networking knowledge (including VPN, AD, LDAP, WAN)
• Solid troubleshooting skills
• Ability to mentor other more junior support associates and interns
• Excellent verbal and written communications skills
• Working in a team environment and being a team player

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About ENERCON:

• Enercon Services, Inc (ENERCON) offers excellent benefits and career opportunities as part of our culture of excellence. Our people are the driving force behind our work. Together, we advance industry and drive innovation. Explore our comprehensive benefits: Why Enercon?

Eligibility to Work:

• Candidates must be legally eligible to work in the US without requiring current or future sponsorship.
• Ability to pass a pre-employment and random drug and alcohol screenings, ENERCON and client specific background checks, and annual motor vehicle record (MVR) according to company and client policies.

Equal Opportunity Employer:

• ENERCON does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Connect with Us: www.ENERCON.com | LinkedIn