IT Business Analyst

The IT Business Analyst will collaborate closely with business, product, and technology teams throughout the entire software development lifecycle to ensure the successful delivery of products and feature enhancements. This role involves driving business process improvements, managing requirements, facilitating project execution, and supporting quality assurance and DevOps efforts.

KEY RESPONSIBILITIES

• Work closely with stakeholders to analyze, document, and evaluate business needs, identifying impacts on products, services, systems, processes, and workflows.

• Guide businesses in improving processes and increasing efficiency in internal systems.

• Scope, elicit, and document business requirements for new and existing applications, including user stories, acceptance criteria, use cases, business rules, and functional requirements.

• Conduct end-to-end requirements gathering, impact analysis, and documentation to ensure development aligns with business goals.

• Drive proof-of-concept evaluations for new ideas and business proposals.

• Help shape product roadmaps to support business transformation and growth.

• Evaluate customer behavior data to inform business decisions and strategy.

• Facilitate issue resolution during analysis, design, and testing phases to maintain project momentum and quality.

Project & Scrum Management

• Manage multiple projects simultaneously, ensuring features are ready for release within sprint timelines.

• Lead and facilitate project meetings, manage, and prioritize issues and defects, and assist with JIRA and other project management tools.

• Drive the development pipeline by documenting As-Is and To-Be processes/workflows, managing UAT, and supporting feature releases and training.

Application & DevOps Support

• Investigate, analyze, and prioritize activities to support IT maintenance and enhancement efforts.

• Collaborate with the DevOps team to support continuous delivery and ensure smooth deployment processes.

Quality Assurance & Testing

• Conduct quality assurance using a Behavior Driven Development (BDD) approach to validate viable software solutions.

• Perform regression testing and actively participate in integration testing and user acceptance testing (UAT).

Continuous Improvement & Other Duties

• Continuously seek opportunities to enhance business processes, system efficiency, and team collaboration.
• Take on additional responsibilities as needed to support evolving business and technology needs.

QUALIFICATIONS AND REQUIREMENTS

• 4-7 years of IT/IS business analysis experience, with a proven track record of delivering successful projects.

• Experience in the professional accreditation or legal industry is a plus.

• Experience working in an agile development environment, with hands-on knowledge of agile methodologies, software, and tools.

• Bachelor's degree in information technology, business, or a related field is desired.

Technical & Analytical Skills:

• Experience gathering and documenting end-to-end requirements, including creating Use Cases, User Stories, workflows, and Business Process Models.

• Strong analytical abilities with excellent logic, reasoning, and attention to detail.

• Ability to investigate and analyze data using appropriate tools, drawing meaningful insights to inform decision-making.

• Proficiency with Salesforce is required, including a strong understanding of the platform's capabilities and best practices.

• Mastery of databases, SQL, Postman, XML, Jira, and Confluence.

• Experience with developing test plans and test scripts for validating system functionality and performance.

• Familiarity with API integrations and data migration processes is a plus, especially when working with third-party applications.

Additional Technical Knowledge (Preferred):

• Experience with Marketing Cloud, NetSuite, Google Analytics, and MongoDB is a plus.

• Understanding of DevOps practices and CI/CD pipelines is beneficial for supporting continuous delivery initiatives.

Soft Skills & Collaboration:

• Strong communication skills, both written and oral, with the ability to translate complex technical concepts for non-technical stakeholders.

• Ability to develop and foster strong relationships with business and IT teams, serving as a bridge between both sides.

• Proactive, self-motivated, highly organized, curious, and creative.

• Strong facilitation and presentation skills, with experience leading requirements workshops and project meetings.

Your benefits at PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

Compensation Range for this position

$115,000-$125,000 per annum

(Exact compensation may vary based on skills, experience, and location.)