Claims Ops Specialist- Data & Systems

Company



HSB



Location



Hartford
, United States

Provide Claims Management with data and reports to drive improvements in customer service, claims quality, inventory management, staff management, and performance management. Responsible for data preparation, cleansing, extraction of datasets from Guidewire to facilitate daily, monthly, weekly reports and dashboards and building of tools for operational improvement. Additionally, the individual will lead aspects of Claims Management Systems, including Guidewire ClaimCenter, working closely with Claims leadership to optimize claims outcomes by effectively leveraging ClaimCenter's capabilities.

Education and Experience

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent work experience
• 5+ years of experience in database development, including SQL programming and data management
• 2+ years of experience specifically working with Guidewire ClaimCenter or similar Guidewire products
• Proficiency in Business Intelligence tools (Power Apps, Power BI, Excel) and data visualization
• Previous experience in the insurance industry is highly preferred

Knowledge and Skills

• Excellent verbal and written communication skills, with the ability to engage effectively at all organizational levels
• Exceptional problem-solving and analytical skills, with strong time management and organizational abilities
• Strong understanding of insurance industry with a focus on process and systems
• Ability to work independently, engage in multiple assignments/activities simultaneously

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.