DCS TEAM COORDINATOR - 03112025-66184

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, STATEWIDE

Qualifications

1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
2. Agree to release all records involving their criminal history to the appointing authority;
3. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
4. Submit to a review of their status on the Department of Health's vulnerable persons registry;
5. Possess a valid motor vehicle operator's license at the time of appointment in some positions;
6. Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Children's Services.

Overview

Responsibilities

1. Oversees/sets goals and establishes action steps for teams and the professional development of subordinates to meet desired outcomes.
2. Oversee/develops performance improvement plans (PIPs) with underperforming team members that address specific behaviors with action steps to meet performance goals.

1. Ensures case files and TFACTS are in compliance with State and Federal laws.

1. Utilizes a strength based approach that identifies areas for professional growth and development for case managers and team leaders.
2. Identifies areas of deficiencies and directs staff to training and development that is needed to increase the professionalism of staff.

1. Interviews, selects, and hires in-coming staff in accordance with human resources guidelines.

1. Completes performance documents with subordinates using tools such as Performance Briefings, Performance Evaluations, Interims, Job Performance Plans, in order to ensure continuous professional development.
2. Coaches, directs, and demonstrates all job duties of staff for continuous professional development.
3. Coaches subordinates on understanding the underlying needs and core family concerns in order to address key issues that will ensure safety.

1. Utilizes data to make decisions and plans to address issues, trends, and concerns to choose the best solutions.
2. Models a holistic approach to problem solving through exploring multiple sources and thinking outside the box to promote child welfare outcomes.
3. Approves safety plans and removals in situations where abuse or neglect has occurred as to reduce risk and harm to protect children.
4. Works collaboratively to assist in making recommendations for reunification or termination of parental rights to ensure permanency.
5. Oversees case closure/transfer process based on knowledge of policy requirements for case tasks to ensure safety, permanency, and well being.

1. Identifies, reviews, and compiles data with multiple sources to recognize trends in the child welfare and juvenile justice system.
2. Oversees approval of required assessments in a timely manner (e.g. Family Functional, CANS, YLS, FAST, etc.).
3. Reviews and monitors ongoing assessments of subordinates to ensure high quality case management is being provided.
4. Analyzes data about e.g. response time, overdue reports, CFTM, placement reports, resource home reports, EPSDT and dental, face to face visits, review mega-report through use of Sharepoint and Excel to track child welfare outcomes.

1. Conducts case conferences, as needed, with staff to provide guidance, feedback, direction and next steps to promote safety, permanency and well being.
2. Develops and administers disciplinary actions as required to correct undesired outcomes.

1. Addresses conflicts among co-workers and leadership using conflict resolution skills to provide a harmonious working environment.

1. Interprets the meaning and intent of policies and procedures for staff, community partners, and clients.

1. Oversees the quality of service providers and resources such as counseling, placements, and case management in order to ensure families receive high quality services.

1. Ensures that the rights of families are recognized and acknowledged to promote best practices.
2. Reviews new/updated laws and policies and disseminates to staff to ensure compliance.
3. Tracks, creates, and communicates reports on regional data to ensure State and Federal compliance.
4. Reviews regional data and reports to ensure data elements are meeting required time frames.
5. Oversees and coordinates information that is submitted to outside entities e.g. courts, service providers, law enforcement is professional, accurate and consistent with DCS policies and procedures to provide high quality work.

1. Maintains and updates supervisory notebooks for employees to serve as documentation of job performance and to track the progress of professional development.

1. Participates as an active member of a team; support and rely on team members for additional knowledge and help when needed.
2. Builds multi-disciplinary teams to conduct peer reviews for cases to ensure quality case management services.

1. Provides high quality customer service with clients and community partners to promote effective outcomes.
2. Participates in multi-disciplinary teams including CPIT, FCRB, Care Team, CAB in order to gain a global perspective about case planning decisions.
3. Follow-ups with complaints from community partners, legislative services and others in a timely and professional manner in order to build community teams.
4. Exhibits a self-presentation of professional conduct and respectfulness in order to command respect from community partners.

1. Identifies pertinent information about cases that require decisions and/or actions from leadership and DCS attorney.
2. Represents directives from regional management to staff in order to ensure a positive work environment and maintain professional relationships.
3. Responds to phone calls and all correspondences in a professional and timely manner and model this behavior to staff.

1. Engages with staff, children and families to build a trustful relationship.
2. Communicates issues effectively to build solutions.
3. Arrives prepared and on time to meeting to ensure timely work flow.
4. Responds timely, appropriately, and respectfully with families, providers, and staff.
5. Responds timely to follow-up with action steps.
6. Encourages self-sufficiency with clients and staff to overcome barriers and promote permanency.

1. Ensures on-call schedule is developed, posted and entered into TFACTS (when required) so that all after hours service is covered.
2. Schedules team meetings and performance briefings and other meetings as needed.
3. Works flexible hours including on-call, weekends, holidays and after hours.
4. Oversees that staff conducts all required tasks and case related activities in a timely manner per policy recommendation.

1. Demonstrates training techniques and knowledge as implemented by the Department to stay up-to-date with current child welfare best practices.
2. Completes training and knowledge as required by the Department to be in compliance with policy.
3. Reviews departmental policies for revisions and updates to provide accurate supervision.
4. Communicates to field staff about new policies, techniques, procedures, issues and systems.

1. Oversees intake interviews with individuals reporting suspected child abuse or neglect are correctly prioritized.
2. Oversees the case assignment process to ensure cases are assessed for best possible case manager assignment in order to match the best fit per case and rotation of schedule.
3. Discusses case information with supervisory CM3s and supervisory CM4s to guide decision making process about case needs, resource allocation and outcomes.
4. Oversees the process to locate and identify natural, formal and informal supports and ensure diligent searches are conducted and documented in order to promote permanency.

1. Provides subordinates with tools such as EAP, information about coping skills for secondary trauma, and other stress management supports.
2. Directs staff to appropriate services during times of medical leave, FMLA, and bereavement.
3. Directs staff to appropriate first aid and safety kits and procedures during times of need to encourage well-being of workers.
4. Assists child to prepare for placement, adoption, reunification, etc., to include monitoring and sitting with child while they await placement.

1. Oversees case/work assignments to case managers through use of TFACTS in order to meet work requirements.
2. Ensures on-call schedules are developed for case managers to allocate personnel in a fair and consistent manner.

1. Enters time, mileage, travel, submits leave requests, into human resources web application to ensure accurate compensation.
2. Approving time, mileage, travel and leave requests, into human resources web application to ensure accurate compensation.
3. Enters and Approves performance related documents, disciplinary actions and other HR related functions about staff into Edison, as needed, to ensure appropriate supervision.

1. Administers drug screen analysis as needed to support field staff in making safety assessments.

1. Operates office machinery to appropriately perform work functions including cameras, scanners, copiers, fax machines and others as needed.
2. Approves transportation processes for staff as required for safety and compliance with policy.

1. Performs advanced tasks in computer programs (e.g. Microsoft Office and TFACTS) to complete work related tasks.
2. Directs and assists staff with troubleshooting in related computer program.

Competencies (KSA's)

1. The skill to manage ones own time
2. The skill to actively listen to others
3. The skill to organize work efficiently and effectively
4. The skill to use problem solving techniques, at an advanced level, in daily work
5. The skill to understand written sentences and paragraphs, at an advanced level, in work related documents
6. The skill to understand verbal communication, at an advanced level, in work related situations on a daily basis
7. The skill to listen to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
8. The skill to make appropriate decisions, at an advanced level, on a daily basis

1. The ability to be culturally sensitive in the work environment
2. The ability to demonstrate warmth and empathy when working with children and families
3. The ability to demonstrate self-control in daily situations
4. The ability to demonstrate critical thinking, at an advanced level, in the work environment
5. The ability to handle daily stressful situations in the work environment
6. The ability to demonstrate flexibility in the work environment
7. The ability to be a team player in the work environment
8. The ability to work with the general public in the work environment on a daily basis
9. The ability to manage multiple roles in the work environment on a daily basis
10. The ability to develop and maintain personal growth within the team assigned to in the work environment
11. The ability to coach and mentor best practices for the DCS Case Manager 3s and 4s in the work environment on a daily basis

Tools & Equipment

1. Electronic devices
2. Computers
3. Motor vehicles

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.