Practice Leader

Responsibilities

• Provide strategic direction and manage complex engagement scopes, resource allocation, and client expectations across multiple concurrent implementations

• Build and maintain executive-level client relationships, serving as primary escalation point for delivery issues while identifying new business opportunities

• Lead and develop high-performing teams of project managers and implementation specialists, providing mentorship and establishing best practices

• Manage complex engagement scopes, resource allocation, and client expectations across multiple concurrent implementations

• Develop technology roadmaps and strategic solutions aligned with client business objectives and industry trends

• Ensure consistent service excellence and client satisfaction through proactive relationship management and issue resolution

• Drive continuous practice improvement through standardized methodologies, team development, and performance optimization

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience

• At least 8 years in software HIT implementations and project management

• At least 2 years of people management experience

• Ability to make good and timely decisions that keep the organization moving forward

• Ability to anticipate and balance the needs of multiple stakeholders

• Excellent problem-solving skills and negotiation skills

Preferred

• Certified Associate in Project Management (CAMP) or Project Management Professional certification (PMP)

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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