Information Technology Specialist

The Executive Technology Office at the University of Virginia invites applications for an Information Technology Specialist opening on our team. The Executive Technology team provides strategic technology service, support, and solutions for the Office of the President and approximately 42 other executive units at UVA. Currently servicing and installing around 80% Windows & 20% Macintosh computers, we are looking for an experienced IT professional to join our team.

In delivering high-level technical support, the Information Technology Specialist will be expected to bring best-in-class customer service to every user we support. The incumbent will proactively engage and promptly respond to requests for assistance with computing hardware, software, and network interfaces. Similarly, the Information Technology Specialist will provide training and resources for clients based on articulated or anticipated computing needs to ensure their office technologies run as seamlessly as possible. Another valuable expectation of this position is having an extensive knowledge of the Information Technology field and tools to manage the supervision of endpoint management process. This position is an in-person position with the expected working hours of 8-5 Monday through Friday. This position will also share emergency on-call duties with the other Executive Technology staff on a rotating monthly basis.

The IT Specialist will primarily be utilizing Windows Server, Microsoft Windows, Microsoft Office Suite, Microsoft System Center Configuration Manager, Microsoft Deployment Tool, and other Microsoft products while also employing and configuring JAMF a Macintosh technology. The successful candidate will have expert knowledge in computing technologies and a broad range of multi-user computer system abilities including applications, system analysis methodology, computer security procedures, installation of client computing platforms, and be prepared to provide user training to improve computer literacy and proficiency. The ideal candidate will have experienced skills in Windows, have some knowledge of Macintosh computers, have a passion for customer service, have significant experience delivering computing solutions to high-level users, as well as having prior experience supporting staff in a fast-paced leadership environment.

Duties Include:

* Support senior leaders, executives, and administrative units within the President's Office in providing technical assistance at the highest level.

* Deliver excellent customer service while building relationships with clients.

* Analyze and solve problems on complex computer applications and systems.

* Effectively communicate to customers in a timely and professional manner.

* Collaborate with central ITS to install and maintain network resources for ExecTech departments.

* Keeps accurate written documentation of all installation, operation, reconfiguration, and upgrade procedures necessary to maintain operational status of individual workstations and networks.

* Support policies and practice compliance, reporting all issues to ExecTech Director. Maintain superior level of data accessibility and maintain security to data from varying networks, including world-wide travelers.

* Analyze current hardware and software systems and provide recommendations as well as maintaining an accurate inventory.

* Position requires incumbent to work in multiple office locations which may present various working conditions.

* Successfully manage workload both within the team and as an individual.

* In addition to the above job responsibilities, other duties may be assigned.

Requirements Include:

* A Bachelor's degree (or equivalent experience) in Computer Science, Computer Engineering or a related field and an additional five years of experience providing technical support.

* Knowledge and experience with macOS.

* Knowledge and experience with Windows OS.

* A high degree of confidentiality.

* A valid driver's license; the ability to drive to various customer locations around Charlottesville, VA is required.

Anticipated Hiring Range: $65,000 - $70,000 depending on experience.

The location of this position is in Charlottesville, VA, Monday - Friday from 8:00am - 5:00pm EST. It does require support for various customer locations in the Charlottesville area.

The anticipated start date is April/May 2025. This position will remain open until it is filled. Review of Applicants will begin as soon as possible. This is an Exempt level, benefited position. For more information on the benefits at UVA, visit hr.virginia.edu/benefits. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

To Apply:

Complete an application online and attach:

Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences. Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs", and search for "R0070526".

PROCESS FOR EXTERNAL APPLICANTS: Please visit UVA job board https://jobs.virginia.edu/us/en/ and search for "R0070526"

***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all the required documents will not receive full consideration. ***

For questions about the application process, please contact:

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.