IT Application Service Manager (Multiple Locations/Remote)

Billerud
paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Wisconsin, Wisconsin Rapids
Mar 11, 2025
IT Application Service Manager (Multiple Locations/Remote) Job description Key Accountabilities: Ensure a safe work environment for the IT team and promote safety within the department Development of the IT team, actively coach to achieve identified skills, clarify roles and responsibilities as needed Manage the execution of daily IT support services including incident management and demand management Lead IT initiatives, deliver on-time results, stay within budget, and meet the overall business requirements Ensure projects are managed with the Billerud Project Delivery Process (PDP). This includes requirements gathering, work schedules, project communication, business justification, on-going support planning, training and rollout plans, collaboration with impacted IT groups, and successful delivery of project benefits. Manage and monitor the software licensing for the applications in scope Participate as an active member of the IT Leadership Team for the designated functional area and represent IT's interests and requirements as part of the business leadership team Establish and maintain business partnerships to understand operational goals, issues, and strategy and prioritize business requests Ensure adherence to the standard processes and systems at the manufacturing or business locations Provide thought leadership on IT strategies involving IT applications and infrastructure Participate in mill on-call rotation Required Experience and Education: Experience: 8+ years of experience in manufacturing related IT environment with a some supervisory experience Qualifications Required Experience and Education: Experience: 8+ years of experience in manufacturing related IT environment with a some supervisory experience Education BA/BS or equivalent in Computer Science, Information Technology, Information Systems, Business Management, Engineering or related degree Personal qualities Required skills: Must have knowledge and practical skills with information technology within a manufacturing environment. Demonstrated track record of project delivery in a complex, fast paced environment Proven project management skills with experience in a formalized process and the ability to successfully manage multiple projects at one time Experience with process documentation and process redesign Must possess leadership skills to help coach and develop IT teams Must work well within a team environment and be results driven to achieve organizational goals Must have solid communication and organizational skills with the ability to multi-task and perform under pressure Must have a great attention to detail Travel to Billerud locations required 10-15% Application information Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Why us? Be part of a Dynamic team with Billerud An opportunity to contribute to a more sustainable future Performance-based bonus, occupational pension and a number of different benefits according to company policy Competitive base and incentive pay 401(k) with robust matching and non-matching contributions. Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays Culture of growth and learning: career development; tuition reimbursement; recognition program. Family support: adoption assistance, fertility treatment, child, elder, and pet care assistance. Social responsibility and volunteer opportunities Employee discount program Our recruitment process may include interviews, recruitment test, reference checks, and alcohol & drug testing. Click here to apply for the job! Do you want to help create a sustainable future through your work? At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important toolsto help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow. Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we've grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round. We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 6,000 employees in 19 countries. Our annual turnover is approximately SEK 41.2 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say. Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.