Technologies Coordinator I

Clark Nexsen is seeking a Technologies Coordinator I whose primary focus will be triage and troubleshooting of issues and requests. The Technologies Coordinator I must be able to prioritize, multi-task, and function effectively as part of a team. They will work with issues related to laptops, desktops, and software, as well provide telecommunications, and network support, training and troubleshooting in a mid-sized networked environment for an Architectural & Engineering firm with multiple locations.

General responsibilities include but are not limited to the following:

• Answer, evaluate, troubleshoot, and prioritize incoming telephone, voice mail, e-mail, chat, and in-person requests for assistance from customers experiencing problems with hardware, software, networking, printers, and other technologies.
• Troubleshoot, identify problems, research, isolate, resolve and follow up on routine customer problems, referring more complex problems to a supervisor or the appropriate technical staff.
• Log and track incidents and service requests in the Help Desk system and update the knowledge base with related problem documentation in accordance with department policies and procedures.
• Install, configure, maintain, and troubleshoot a wide range of software used throughout the company, including but not limited to Microsoft desktop operating systems and applications.
• Install, support, and upgrade hardware and software.
• Support and maintain various telecommunications, audiovisual, and computer related equipment.
• Maintaining computer equipment inventory in the IT asset management database.
• Contact vendors and utilize on-line technical support to resolve issues or obtain software updates.
• Work with, respond to, and take direction from supervisors, department directors, and other members of leadership.
• Work independently with limited direction and supervision.
• Other duties and tasks as assigned.
• Limited travel between offices will be required.

Education, Technology, and Experience

• The ideal candidate will have a computer technology related degree or technical diploma, and some relevant Help Desk Operations and hardware/software support experience in an Information Technology setting with specific experience working with the following:

• Application and operating system deployment
• Asset management and inventory
• Endpoint protection
• Office 365

• Client health and monitoring
• Consideration will be given to the following licenses and certifications.

• CompTIA A+
• CompTIA Network+
• Other CompTIA certifications
• Other Microsoft certifications
• VMWare Certifications




• Additional consideration will be given to candidates with previous experience working for an Architectural or Engineering firm.

Additional Knowledge, Skills, and Abilities

• The ideal candidate will be able to troubleshoot Microsoft desktop operating systems and applications.
• Additional consideration will be given for experience working with Microsoft Endpoint Configuration Manager (also known as SCCM or ConfigMan), or InTune.
• Strong written and verbal communication skills and professional demeanor - actively participates and contributes as a team member in group settings.
• Strong planning, organizational, problem solving and time management.
• Ability to prepare effective and concise documents and correspondence.
• Ability to present presentations to a variety of groups.
• Have a client-oriented attitude with a desire to provide outstanding professional services.
• Be dedicated to their professional development as well as the success of colleagues and the firm.

Physical Requirements

Work is sedentary and often performed in an office setting. Work area is lighted, heated, and ventilated. This position may require extended periods of standing, sitting, as well as some repetitive movements, bending and lifting of minimal weight. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Workplace Flexibility

We have selected two common days in the office to nurture collaboration and innovation and to support learning and growth through engagement with colleagues. We are asking everyone to be present on Mondays and Thursdays, with a required third day that will provide additional flexibility and be set between you and your supervisor (with consideration given to your project team members and clients). Our hope is that this schedule will offer the work-life balance that is desired by all, while providing consistent opportunities for face-to-face collaboration and mentorship.

Justice, Equity, Diversity & Inclusion

Together we discover, inspire, and shape ideas that transform our world. We design for a greater purpose. Our culture results from a collective effort to innovate and inspire, to support and challenge to impact and transform. Great ideas are the result of collaboration between individuals with diverse backgrounds, perspectives, and passions. Our process advances communities through discovery and design. We believe ideas have the power to change the world.