Customer Service Representative - Orthopedics - The Sanctuary Outpatient Center

Lee Health

$15.64 - $18.75 / hr

tuition reimbursement

United States, Florida, Fort Myers

8960 Colonial Center Drive (Show on map)

Mar 11, 2025

Location:The Sanctuary Outpatient Center -8960 Colonial Center DriveFort Myers FL 33905

Department: LPG Orthopedics

Work Type: Full Time

Shift: Shift 1/8:30:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary Customer Service Representative Orthopedics (Sanctuary Outpatient Center)

Are you looking for a full-time, Monday-Friday role in healthcare? Lee Health, a nationally recognized and award-winning health system in Southwest Florida, is hiring a Customer Service Representative to join our Orthopedics team at the Sanctuary Outpatient Center!

Position Details:

Schedule: Monday Friday, 8:30 AM 5:00 PM

As a Customer Service Representative, youll play a key role in supporting our Orthopedics team, assisting patients with scheduling, check-ins, inquiries, and more. This position is perfect for someone who enjoys helping others and providing excellent customer service in a fast-paced environment.

Why Join Lee Health?

Consistent weekday schedule enjoy work/life balance!
A caring and supportive workplace culture
Great coworkers and a positive team environment
Competitive pay and exceptional benefits (including up to 5% retirement match)
College tuition reimbursement after just one year
Career growth opportunities in healthcare

If you have strong communication skills, attention to detail, and a passion for helping others, wed love to hear from you!

No prior healthcare experience? No problem! We provide training and support to help you succeed.

Join Lee Health and be part of a team that makes a difference every day. Apply now!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required

Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
Less than 1 Year	Clerical/Administrative	Required	and
	Insurance	Preferred	or
	Customer Service	Preferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers