Technical Analyst

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Hawaii, Honolulu
Mar 12, 2025
Aloha! A local bank here in Hawaii is looking for a Technical Business Systems Analyst to join their digital banking team. The role is hybrid in downtown Honolulu. Please see the below job details and apply if interested. Job Description Minimum 2 years of experience in Application Support, Help Desk Tier 3 etc. Strong Customer Service Experience Ability to work with customers and guide them step-by-step solutions to resolve their issues Provide technical assistance and support for incoming queries related to digital banking platform (ex. troubleshooting log-in issues, authentication, and ancillary services) Ability to work independently, owning issues from triage to resolution Communicate and escalate tickets to vendor as necessary Problem-solve and collaborate with vendor, call center team, and product team to analyze and create solutions for the current platform Ability to preemptively identify and resolve recurring issues Must have strong analytical and documentation skills Determine and identify root cause issues Experience working with IT Service Management Ticketing Tools such as ServiceNow or BMC Remedy to be able to add, manage, and triage tickets Gain feedback from customers about computer usage Run diagnostic programs to resolve problems Strong communication skills Excellent customer service skills Experience working either with retail banking, financial banking experience is preferred (core banking, etc). with banking platforms and/or online or mobile banking platforms are a plus such (FIS, FISERV, Jack Henry etc.) All other responsibilities assigned Skills* Application support, Business systems analysis, Support, Documentum, Help Desk, Communication and Analytical Skills, Retail Banking, Supervisory Skills, Requirements Gathering, and Requirements Analysis Additional Skills & Qualifications - Digital Banking Experience - Experience working with Core Banking Systems like FIS, FISERV, Jack Henry etc. - BA experience is a bonus, but not necessary Pay and Benefits The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Honolulu,HI. Application Deadline This position is anticipated to close on Mar 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.