Help Desk Analyst

TEKsystems
$40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Mar 12, 2025
Description Local support of the NYC office on site 5 days a week * Global support of all Sprinklr users. * Tracking & documenting of all support activities * Supporting primarily macOS, Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products. * Perform laptop setup and inductions for users, hardware troubleshooting and repair. * General office IT such as conference room, telephone and Printer setups etc. * Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users. * Communicate and document troubleshooting techniques and best practices. * Perform endpoint management deployment and anti-virus security. * Work with IT Management to constantly monitor and improve delivery of IT systems and support. * Proactively understand, analyse and research new technical problems when needed. * Supporting high level events and proactively monitoring of meeting rooms Setting up and managing AV equipment for executive meetings and high-profile events, ensuring smooth operations. * Configuring and troubleshooting displays, video, and audio connections, including mixers, computers, and peripherals. Skills Help desk support, Help desk, macOS, Windows Top Skills Details Help desk support,Help desk,macOS,Windows Additional Skills & Qualifications 2+ years experience within IT or B.S. degree * Self-motivation and the ability to work with minimum supervision * Excellent written and verbal communication skills and meticulous attention to detail. * Experience working with high-level executives * Good understanding of Microsoft 365 * Experience with Jamf Pro and enterprise Mac management concepts * Experience with end user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products * Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests. * Work both independently and as part of a team with professionals at all levels * Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $40.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.