Data Center Technician
 TEKsystems | |
$22.00 - $24.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Minnesota, Eden Prairie | |
 Mar 12, 2025 | |
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*Description:*
As a Data Center Technician, you will be responsible for performing various functions related to the operation and maintenance of our data centers. This includes escorting visitors, providing remote hands support, conducting walkthroughs, processing deliveries, and performing preventative maintenance work. Your role is crucial in ensuring the smooth operation of our data centers and providing excellent customer service to our clients. This is an overnight shift 7pm - 7am Thursday, Friday, Saturday, and every other Wednesday *Key Responsibilities:* * Customer Support: Handling calls, emails, and chats for technical support. * Ticket Management: Documenting ticket progress and probing for valuable information. * Troubleshooting: Addressing Tier 1 level customer issues and changes. * Status Updates: Providing frequent updates to customers about ticket status. * SLA Compliance: Meeting and exceeding Service Level Agreements (SLAs). * Internal Collaboration: Communicating with Engineering and Outside Operations departments. * Data Center Security: Conducting walkthroughs and ensuring premises security. * Preventative Maintenance: Performing facilities work based on Methods of Procedure (MOPs). * Customer Assistance: Escorting and providing remote hands for customers at the data center. * Logistics: Processing incoming deliveries at the data center. * Special Projects: Undertaking projects as assigned by leadership. *Skills:* * Data center operations * Hardware troubleshooting * General troubleshooting skills * Customer service * Technical support * Windows 10 and Windows operating systems * Cherwell application support * Help desk support * Cable management (Cat6, Cat5) *Additional Skills & Qualifications:* * Minimum one year of IT-related experience. * A B.S. in Telecommunications, Information Technology, Computer Science/Information Systems, or Networking is a plus. * Applicable Cisco Certifications are a plus. *Pay and Benefits* The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Eden Prairie,MN. *Application Deadline* This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |