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Job Description:
The Operations Control Center Manager reports directly to the Service Delivery Manager and is responsible for the day-to-day management of the OCC, ensuring the department runs efficiently, is compliant with all applicable regulations, policies, and procedures.
RESPONSIBILITIES:
- Oversee and supervise entire OCC staff.
- Ensure safe, compliant, and cost-effective management of company personnel and aircraft operations.
- Plan, organize, schedule and direct through Shift Supervisors, the activities of the Scheduling and Flight Following Departments.
- Ensure department accountability on all levels for compliance with policies and maintaining the high standards established.
- Monitor and report on performance management and continuous improvement in the OCC.
- Establish and maintain policy and procedural changes specific to the OCC.
- Oversee pilot and training scheduling.
- Ensure close collaboration and excellent communication with maintenance department for the purpose of scheduling maintenance events.
- Develop and maintain the OCC's operating systems.
- Assist with audits and customer specific reports.
- Work closely with the Safety Department to manage OCC staff responsibilities as they relate to ERP activities.
- Additional tasks and responsibilities as needed.
KEY COMPETENCIES:
- High level of interpersonal and written communications skills to interface well with internal and external clients.
- Ability to establish and implement department goals that align with the Company's vision and goals.
- Ability to work collaboratively within a team.
- Ability and willingness to adapt to changing business demands.
- Must have strong knowledge and understanding of the OCC and business.
- Must have ability to evaluate and troubleshoot problems and make decisions.
- Must be detailed oriented, with a strong diagnostic mindset, and strategic thinker.
- Must be enthusiastic in the use and application of technology, as well as process and efficiency oriented.
- Analytical ability is required to gather and summarize data for reports and recommend solutions to maintenance issues that affect the day-to-day operations of the business.
- Promotes tolerance and inclusion amongst the team and recognition of multiple views.
- Identifies and constructively addresses interpersonal conflict, disagreements, or confrontations, and facilitates communication between involved parties to minimize personal impact.
- Assigns tasks and responsibilities to others in a fair and consistent manner, providing clear instruction and direction.
- Ability to work in a constant state of alertness and safe manner.
QUALIFICATION STANDARDS:
- High School Diploma or equivalent required.
- Position requires knowledge of OCC and the business.
- Must have knowledge of office administrative procedures, operation, and use of standard office equipment.
- Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite, including Word, Excel, and Outlook.
Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Bristow Group, Inc.
Mar 13, 2025