Community Services Specialist

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Specialist to perform a wide range of technical and administrative duties to help connect individuals served to a variety of ancillary services in the community, including therapy and mental and behavioral health services. Provide technical support to individuals, families, Cuyahoga DD staff, and community services partners to ensure successful service opportunities and linkage. The nature of work will include, but is not limited to the following:

Assist individuals, families, and Support Administrators (SAs) with connection to appropriate community service providers based on identified needs. Answer questions and provide recommendations for service providers who offer the requested service as well as support to contact preferred providers and schedule appointments.
• Track the status of community service referrals, including individual satisfaction with the community service agency and overall service provided. Send, collect, and analyze satisfaction surveys.
• Maintain and routinely revise the list of community agencies willing and able to serve individuals with developmental disabilities in their respective fields.
• Identify and report concerns with community agencies to management staff. Connect these agencies to internal department management teams for any requests for additional training and support to better serve individuals with developmental disabilities.
• Track and analyze data related to these community services and related outcomes. Report data findings to management team.
• Identify and vet new community service providers as needed/appropriate.
• Provide technical assistance to individuals, families, SAs, SA leadership staff, and other Cuyahoga DD staff regarding available community service providers as needed.

PERSONAL CONTACTS: Frequent personal contact, telephone calls and written communication with Cuyahoga DD staff, individuals, families, and community agencies

UNUSUAL WORKING CONDITIONS: Occasional travel to other Cuyahoga DD staff sites for training or to attend meetings.

* SALARY: The minimum salary for all positions in Pay Schedule B is $39,615. However, the actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate. Also, it is Cuyahoga DD's intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints.

BENEFITS: The Cuyahoga County Board of DD is a mission-driven organization. Attracting, retaining, and developing great talent is fundamental to achieving the Board's mission. We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees. Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, some remote work opportunities, outstanding healthcare benefits as well as free dental, vision, and life insurance. We also have a fantastic pension plan through the Ohio Public Employees Retirement System. If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals.

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations. We hope you choose to join our team!

• High School Diploma or GED required.
• Three years of clerical experience in a social service or business environment.
• Three years of computer, data management, and customer service experience.
• Experience building and maintaining community service/provider partnerships preferred.
• Experience working in the developmental disabilities system preferred.

Application Deadline: Open until filled.

Application Procedure:

• All applicants must apply ONLINE. Cuyahoga DD employees are required to upload at least a detailed letter of interest that highlights your qualifications for this position.
• All candidates are asked to create an online profile and you may be asked to answer a series of questions.
• Immediately after applying, you will receive a confirmation of receipt by email. If you do not receive that email, check your spam folder. For any further questions about the application process, see the FAQ link below.

Equal Opportunity, Diversity, and Inclusion: The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person's sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation.

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.

PRIVACY AND SECURITY NOTICE: By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

- Questions about the application process? Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired.

- Individuals who may need assistance with the application process should contact Human Resources.

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.