ITSM ServiceNow Administrator

TEKsystems
$90,000.00 - $110,000.00 / yr
401(k)
United States, Alabama, Dothan
Mar 14, 2025
Description Position: ITSM Administrator Position Summary The ITSM Administrator is responsible for the configuration, administration, and support of the ServiceNow platform. This role involves managing the platform's health, implementing changes, and ensuring optimal performance to meet the organization's needs. The ITSM Administrator will collaborate with IT teams and business stakeholders to deliver effective solutions and improvements. Essential Duties and Responsibilities (include the following. Other duties may be assigned.): Subject-matter expertise in the ServiceNow Platform Administer and maintain the ServiceNow platform in a cloud-hosted environment, ensuring its stability, reliability, performance, and resiliency. Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization. Drive CMDB maturity through Service Mapping, Asset Management, and Discovery best practices. Configure and maintain ServiceNow ITSM modules (Incident, Change, Problem), Service Catalog, and Self-Service Portal. Manage ServiceNow instance security, including user/group access, roles, and permissions. Install and configure new ServiceNow store apps and plugins. Troubleshoot and resolve technical issues, escalating where necessary to ensure timely resolutions. Monitor and maintain the health of the ServiceNow platform through regular checks and proactive maintenance. Develop and implement new modules, workflows, and custom applications within the ServiceNow platform. Create and maintain service catalogs, forms, scripts, and automated workflows. Collaborate with teams to design and implement integrations with other systems. Serve as a backup to the ServiceNow Business Analyst by assisting with requirement gathering, functional documentation, and translating business needs into technical solutions when necessary. Qualifications (Skills Required): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excellent interpersonal and communication skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making. Strong strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement. Proficiency in project management methodologies and tools, with a proven ability to plan, execute, and oversee multiple projects simultaneously. Strong organizational skills and attention to detail, with a focus on managing project timelines, budgets, and resources effectively. Strong customer service skills and demonstrated the ability to build professional relationships. Ability to build and maintain positive relationships with cross-functional teams, vendors, and business partners to achieve shared goals and objectives. Prior experience with SOX compliance. Knowledge in advanced ServiceNow modules, including Strategic Portfolio Management (SPM), Performance Analytics, Hardware Asset Management (HAM), Software Asset Management (SAM), and Security Operations (SecOps) Education and/or Experience: BS degree in Computer Science, Information Systems, or related field. 5 years of experience developing and managing ITSM Platforms (ServiceNow, BMC, Ivanti, Etc.) ServiceNow Administrator Certification or other ServiceNow Certifications ITIL Foundation Certification or higher Experience with CMDB management and maintaining data integrity Strong documentation skills for workflows, configurations, and processes Other Qualifications Excellent communication skills with the ability to communicate (oral, written, and active listening) at all levels of the business. Strong customer service skills and demonstrated the ability to build professional relationships. Capable of dealing effectively with change conflict management Highly motivated individual who can work in a fast-paced environment. Ability to participate in the analysis and/or resolution of IT and business issues. The ability to travel either by ground or air to perform job duties or participate in conference or training related venues. Ability to work weekends as required and provide on-call support. ONSITE IN DOTHAN, AL Direct hire opportunity! Pay and Benefits* The pay range for this position is $90000.00 - $110000.00/yr. Healthcare, PTO, 401k. HDHP or PPO, HSA included with HDHP. Dental and Vision. Have a copy off benefits plan to share with anyone interested in the role. Workplace Type This is a fully onsite position in Dothan,AL. Application Deadline This position is anticipated to close on Mar 27, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.