Manager, Fraud Operations

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.

Team/Job Summary: Within NOA's Finance & Accounting department, the Payments & Fraud team collaborate with external partners in the payment and fraud industry, as well as global and local internal Nintendo teams, to increase revenues, ensure a positive consumer experience, and mitigate fraud. The team focuses on strategies that optimize consumer payment method options and payment processing, while balancing fraud mitigation with continual monitoring and utilization of various fraud tools, all for NOA's Direct to Consumer (DTC) channels. The team works with partners to maintain compliance with payment network regulations. This job collaborates with senior leadership, with an emphasis on defining operational process for chargeback research, resolution, and prevention and post-consumer transaction fraud investigations. This person will also lead efforts to detect and prevent fraudulent activity, manage costs, and optimize revenue recovery as well as drafting and documenting policies including risk assessment, mitigation steps, and response plans.

The ideal candidate will be a passionate ambassador of the Nintendo brand, focused on collaborative relationships and team building, while achieving company objectives and creating smiles for our consumers.

DESCRIPTION OF DUTIES:

* Seeks opportunities to manage cost of fraud and chargebacks while optimizing revenue recovery.

* Oversee the operation of systems and tools to support fraud investigations and detect and analyze

* fraudulent activity in real-time.

* Contributes to the development and refinement of anti-fraud policies.

* Leverage analytics tools to identify fraud patterns, assess risk levels, and measure the effectiveness of existing fraud controls.

* Prepare and present regular reports on fraud metrics, trends, and key findings to management.

* Collaborate with internal teams (e.g., Payments, Legal, Consumer Service) to resolve incidents and enforce corrective actions.

* Remains abreast of emerging fraud trends, technologies, and best practices to continuously enhance fraud investigation efficiency and quality.

* Manages, coaches, and develops team(s). Evaluates staff by tracking performance and creating individual development plans to achieve objectives.

SUMMARY OF REQUIREMENTS:

* Minimum of seven (7) years of related experience in fraud detection, prevention, or operations, with at least five (5) years in a leadership role.

* In-depth knowledge of fraud prevention tools, technologies, and industry best practices.

* Strong analytical and problem-solving skills.

* Proficiency with fraud detection software, analytics tools, and databases.

* Excellent communication and interpersonal skills, with a proven ability to influence stakeholders and make positive impact in cross-functional initiatives.

* Bachelor's degree in business, finance, or equivalent field that demonstrates quantitative and analytical orientation, or equivalent combination of education and experience.

* Prior people management experience, including driving KPIs and metrics.

* Knowledge of fraud research and ability to identify fraud patterns.

* Knowledge and interest in gaming a plus.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is HYBRID in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. Relocation assistance may be available.

This position includes a base salary range of $102,500 - $164,000 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.

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