Workforce, Career, and Community Education Office Associate IV

Howard Community College

tuition reimbursement, 403(b)

United States, Maryland, Baltimore

Mar 14, 2025

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Workforce, Career, and Community Education Office Associate IV
FLSA	Non-Exempt
FT/PT	Full Time
Hours Per Week	37.5
Work Schedule	Mon-Thurs 10:0am-7pm Fri: 8:30am-5pm
Grade	7
Minimum Compensation	$35,690
General Responsibilities	Performs routine receptionist duties such as answering telephone calls, receiving visitors, answering questions, and providing documents for student pick-up in the office of Workforce, Career, and Community Education ( WCCE). Performs clerical and administrative support work. Requires the ability to work with a diverse student and staff population including persons with disabilities and non-native speakers. Acts as a cashier in the absence of the OAV position and during peak registration periods for the division. Provides back up for specific responsibilities of other support staff in the division. Assists with the Kids on Campus program during peak times.
Work Performed	Greets and assists students, staff, and members of the general public at the front desk. Answers multi-line telephones, monitors designated telephone extensions, retrieves messages, and responds to callers. Monitors shared Outlook inbox and responds to email inquiries. Assists internal and external customers (including, but not limited to potential, current and past learners as well as various types of employees) with questions about course offerings, registration, locations, and directions in person, by phone, or by email. Interprets college policies and procedures and assists students with registration questions, transfers, refunds, course schedules, and directions to campus classrooms/buildings. Provides cashiering assistance as needed, particularly during peak registration periods for the division. Complies with the payment card industry data security standards (PCI DSS) and completes required annual training. Orders general office supplies. Maintains office supplies and copy machines in the division and instructor work rooms. Attends meetings and trainings to provide and receive information when relevant. Uses Perceptive Content to scan and link paper registration forms and other course documentation. Provides backup to the WCCE Office Associate V as needed. Performs other duties as assigned.
Minimum Education Required	High School or equivalent
Minimum Number of Years Experience Required	1
Other Knowledge Required	High school degree or equivalent required. A.A. Degree preferred. One year experience working in an office setting with related responsibilities, preferred. Excellent customer service experience in a fast-paced office environment with an ability to respond quickly, efficiently, and independently to a variety of situations. Ability to organize and prioritize multiple responsibilities with a high level of accuracy and initiative. Experience with office equipment such as desktop computer, scanner, printer, and copier. Experience with Microsoft operating system and Microsoft Office (Outlook, Word, Excel, and PowerPoint,) OTHER REQUIREMENTS Regular attendance is a requirement of this job. Ability to communicate effectively, both verbally and in writing. Excellent telephone skills required. Ability to maintain strict confidentiality. Working some evenings required during onsite registrations. Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Working Conditions	Moving and storing office and kitchen supplies may include some light lifting. Moving boxes of brochures/fliers or instructional materials. Use of computer and telephone. Occasional evening and weekend attendance is required during registration and special events.
Supervisory Postion?	No
Division	Workforce, Career, and Community Education - NEW
Department	Workforce, Career, and Community Education DEPT - NEW

Posting Detail Information

Posting Number	B464P
Number of Vacancies	1
Best Consideration Date	04/03/2025
Job Open Date	03/13/2025
Job Close Date
Open Until Filled	Yes
Job Category	Staff
Benefits Summary	Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/4613
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.