CMA Mental Health Program Coordinator CCBHC

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Transcranial Magnetic Stimulation (TMS) Program Coordinator independently manages the day-to-day operations for the (TMS) program, which is an FDA approved, non-invasive, non-drug treatment for Major Depressive Disorder, Obsessive Compulsive Disorder (OCD), and potentially other diagnoses. The coordinator is responsible for coordination and scheduling of all TMS services in collaboration with operations, answering prospective patient inquiries, and conducting initial patient consultations. In addition, this individual will serve as the primary interface for all program related documentation, billing liaison to revenue cycle, prior authorizations, workflow, and performance measurements of staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serves as the subject matter expert for incoming inquiries from prospective patients and referral sources regarding program services.
• Completes screening and intake of internal and external patient referrals.
• Performs initial patient consultation, serving as liaison and representative of the patient.
• Submits all TMS documentation, Benefits Checks and Prior Authorizations in a timely manner.
• Coordinates and schedules TMS services.
• Documents TMS patient treatment history, vital signs, and allergies/contraindications per policy/protocols.
• Demonstrates effective and empathetic patient communication both during and post-treatment course.
• Active participant on the interdisciplinary team, serving as the primary contact for the medical providers, managing workflows, electronic medical record documentation, and performance metrics. Serves as the liaison between the patient and the treatment team.
• Investigates and resolves complaints and/or concerns reported by clinical staff, patients, or administration, with other key stakeholders.
• Completes various audits and monitoring of the psychiatry department and TMS practices.
• Assists with onboarding and offboarding workflows, voicemail transcription, related to the Psychiatry Department as needed.
• Identifies & recommends areas for improvement and system efficiencies as it relates to TMS services.
• Responds calmly and quickly to medical emergencies.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Basic computer skills.

* Strong prioritization/organization skills.

• Ability to think critically, promoting efficiencies in care delivery and focusing on patient satisfaction.

QUALIFICATIONS

Education

Successful completion of an accredited Medical Assistant program

Years of Experience

Previous Psychiatry experience preferred

Required Certification/Licensure

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required

Current CPR certification

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency

Standing - 50%

Sitting - 50%

Squatting - occasional

Driving - frequent

Kneeling - occasional

Lifting - occasional

Bending - occasional

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.