Senior Program Manager

JOB SUMMARY
Responsible for managing multiple the most complex enterprise-wide program(s) consisting of multiple projects. Ensures successful integration of several projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. This job requires extensive project management experience. Is recognized as a subject matter expert in the PM field.

This role will be responsible the development of a critical Field Ops Engineering application. Applicants should have knowledge and experience with the core principles of Agile software development. Applicants should have JIRA expertise. Knowledge of HFC plant design desired. Knowledge of Field Operations also a plus.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Develops the program strategy, supporting business case and various high-level project plans.

Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. May also coordinate with multiple project managers to assemble overall program plan.

Serves as a subject matter expert and mentor to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes. Accountable for the development and execution of project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.

Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.

Collaborates with leadership and other stakeholders on program strategy, direction and changes. Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements.

Responsible for tracking key project milestones and recommending adjustments to Project Managers.

Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.

Responsible for managing all aspects of the design, development and implementation of the program. Mentors a team of project managers and/or other project management staff.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English

Ability to work independently with no supervision and guidance

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to prioritize and organize effectively

Ability to define key performance indicators/metrics

Ability to effectively analyze and interpret data

Ability to show judgement and initiative to accomplish job duties

Ability to document, prepare, and deliver data-driven presentations

Ability to communicate with all levels of management and company personnel

Ability to influence internal and external key stakeholders and build consensus

Ability to make decisions and solve problems while working under pressure

Ability to develop strong working relationships with peers and project members

Expert ability to oversee and manage large, complex, diverse and strategic projects that impact the organization as a whole

Expert ability in implementing program and project plans and monitor progress, resource usage and quality

Expert level understanding and ability to manage complex program and project budgets

Expert level knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified

REQUIRED EDUCATION
Bachelor's degree in business administration or related field, or equivalent experience

REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
Project Management experience 10+

PREFERRED EDUCATION
Project Management certification or successful completion of a recognized project management curriculum