Marketing Administrator, Ecomm Customer Ops

This position is responsible for supporting customers that use procurement systems to transact with Sherwin-Williams. Other internal teams that are supported include National Accounts, Finance, and the sales organization.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships

CORE RESPONSIBILITY

• Monitoring daily inbound and outbound orders
• Oversee customer's procurement operations
• Problem resolution regarding online orders and invoices
• Work directly with customers to maintain electronic transacting and daily processes
• Support and maintain the account growth of key customers
• Support the on-boarding of new customers
• Updating store numbers, and account activation as needed
• Assist with monthly reporting
• Ensure processes of invoicing are done timely and accurate
• Communicate with internal and external stakeholders

FORMAL EDUCATION:

Preferred:

• Currently enrolled or possessing a Bachelor's Degree, in Business, Marketing, or Procurement related fields.
• Relevant experience is acceptable.

KNOWLEDGE & EXPERIENCE:

Preferred:

• Proactive communication between peers, managers as well as partners.
• Experience working with the National/Strategic Accounts Sales Organizations and management is a plus/preferred.
• Being detail oriented with customer requirements and solutions

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Collaborate cross functionally with supporting IT teams

Preferred:

1. Experience with point-of-sale (POS) systems and pricing knowledge preferred

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 10%