Referral Testing Group Lead

• Perform all duties of the Referral Representative II.
• Assists supervisor with developing, updating and implementing department Standard Operating Procedures.
• Performs Competency Testing for Referral Testing employees.
• Ensures department is prepared for internal and external inspections.
• Maintains time keeping records. (manual and electronic)
• Pull and monitor departmental statistical reports.
• Assists supervisor with data collection, monitor and posting of Referral Vendor Metrics.
• Monitor and reconcile Exception Logs, sendout and result pending lists.
• Complete necessary paperwork to submit requests for new test codes on high volume Wild Codes.
• Communicate with internal and external customers.
• Monitor compliance of government regulations for packing and shipping specimen to other laboratories. Referral staff must adhere to guidelines set to ensure specimen integrity and quality results.
• Assist with direction and monitoring of workflow to meet deadlines, assure departmental coverage.
• Schedules department personnel.
• Ensure policies, procedures, work assignments, etc. are completed.
• Provide feedback and documentation to Supervisor on employee performance.
• Functions proficiently in any Referral department area.
• Demonstrates leadership quality that provides a positive influence to all team members.
• Alerts the Supervisor and/or Manager of employee or client dissatisfaction through established documentation procedures.
• Other duties as assigned

Required Work Experience:

Three years medical or clinical laboratory background

Preferred Work Experience:

N/A

Physical and Mental Requirements:

Ability to sit or stand for long periods of time

Knowledge:

• Excellent knowledge of medical/laboratory terminology required
• Thorough knowledge of all Client Service, Specimen Processing and Referral Testing department policies

Skills:

• Excellent project management and time management skills.
• Handle multiple tasks and work in a fast paced environment.
• Excellent written and verbal communication skills. Able to speak the English language clearly and effectively communicates to the department.
• Handle stressful situations and demonstrate a strong independent problem solving skills.
• Strong leadership and interpersonal skills.
• Maintains composure when faced with difficult or unforeseen situations.
• General office skills, Excel and Word Processing skills are required.
• Customer Service skills required.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.